Microsoft Dynamics 365 for Customer Service Exam Certification Details:

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Who should take the MB2-718 exam

The Microsoft Dynamics 365 for Customer Service MB2-718 Exam certification is an internationally recognized validation that identifies persons who earn it as possessing skilled as a Microsoft Certified Professional. If candidates want significant improvement in career growth needs enhanced knowledge, skills, and talents. The Microsoft Dynamics 365 for Customer Service MB2-718 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Microsoft Dynamics 365 for Customer Service MB2-718 Exam then he should take this exam.

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Certification Path

The Microsoft Dynamics 365 for Customer Service Certification includes only one MB2-718 exam.

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MB2-718 Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our MB2-718 exam dumps will include the following topics:

• Implement Service Management Analysis and Voice of the Customer Surveys 15%-20%
• Manage Dynamics Field Service and the Interactive Services Hub 15%-20%
• Manage the Unified Service Desk (USD) 15%-20%
• Manage Cases, the Knowledge Base, and the Interactive Service Hub 25%-30%
• Manage Queues, Entitlements, and Service Level Agreements (SLAs) 20%-25%

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx