How to study the ITILSC-OSA Exam
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The benefit in Obtaining the ITILSC-OSA Exam Certification
- PeopleCert ITILSC-OSA Certifications provide opportunities to get a job easily in which they are interested in instead of wasting years and ending without getting any experience.
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Who Needs ITILSC-OSA Test?
Those required to pass the ITILSC-OSA exam are in IT professions such as applications support, configuration manager, availability manager, IT operations manager, and network support. There are also those like database administrator and network control & operation. If you are concerned with the OSA processes alongside functions and require an intensive awareness of how such areas can contribute to enhancing the quality in support of IT services in a given organization, then it is sensible to apply for such an exam. However, anyone else can take it based on his/her objectives and goals for his/her career. Passing the ITILSC-OSA exam leads to the ITIL Operational Support and Analysis certificate.
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ITILSC-OSA Exam Details
The ITILSC-OSA test will carry 8 scenario-based questions in the form of multiple-choices and has a required minimum score of 70%. It is a closed-book test and will be lasting for 1.5 hours. If the language you are using to take the official exam is not your mother tongue, then you are allowed up to 2 hours to finish. In furthering your interests in the exam, a dive into the relevant training course is a great way to proceed.
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EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Access Management | 10% | - Purpose and policies - Process steps and controls - Compliance and security |
| Topic 2: Request Fulfillment | 10% | - Process and activities - Purpose and scope - Request models and automation |
| Topic 3: Incident Management | 20% | - Interfaces and KPIs - Prioritization and escalation - Objectives and scope - Process flow and activities |
| Topic 4: Service Desk and Technical/Application/IT Operations Management | 10% | - IT operations control and facilities management - Service desk functions and structure - Technical management activities - Application management practices |
| Topic 5: Problem Management | 15% | - Root cause analysis techniques - Proactive and reactive activities - Known errors and workarounds |
| Topic 6: Operational Support and Analysis Principles | 15% | - Business value and optimization - Service Operation lifecycle context - Core concepts and terminology |
| Topic 7: Event Management | 15% | - Purpose, scope, principles - Activities and processes - Metrics and interfaces |
| Topic 8: Technology and Implementation Considerations | 5% | - Challenges and risks - Critical success factors - Tools and automation |
