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Ability to Use Metrics and Measurement: The next topic requires that the specialists possess the proficiency in:

• Defining the critical success factors utilizing a relevant hierarchical approach
• Applying knowledge of metrics and measurement when planning and implementing improvements
• Determining the key performance indicators to underpin a critical success factor
• Defining the current state assessment in a specific given context
• Designing reports
• Analyzing the critical success factors and key performance indicators in a specific given context to ensure that they are balanced between 4 categories

Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level

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This test includes several domains. The applicants should get acquainted with them in advance. They may download the official exam syllabus from the certification webpage. The highlights of the subject areas that are covered in the test are enumerated below:

Ability to Use IT Service Management Concepts: The first section assesses the skills of the test takers in the following:

• Analyzing the importance of each element of service when planning and applying service improvements
• Applying the ‘adopt and adapt’ concept when utilizing the Information Technology Infrastructure Library guidance in a specific context

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