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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. After a significant expansion, an organization's employees have started to complain about the way they are managed. Complaints include difficulty contacting managers, short and impolite feedback, and micro-management.
What would BEST contribute to improving the 'trust and be trusted' behaviour?

A) Fostering a Lean culture
B) Improving safety culture
C) Using design thinking
D) Reducing technical debt

2. A team limits the number of work items allowed in each stage of its workflow and visualizes the flow of work on a board.
Which outcome is this MOST likely to achieve?

A) Reduced work in progress and improved flow
B) Elimination of all defects
C) Guaranteed regulatory compliance
D) Increased utilization of every team member

3. A digital product team is composed of people who each have deep expertise in one area but sufficient knowledge to contribute in several others.
Which concept does this describe?

A) Matrix management
B) Segregation of duties
C) Command and control
D) T-shaped people

4. Which objective PRIMARILY focuses on the fulfilment of the warranty requirements for services?

A) Fast development
B) Valuable investments
C) Co-created value
D) Resilient operations

5. Which TWO statements about the service value chain are CORRECT?
1. The service value chain describes the activities that are required
to effectively manage products and services
2. The service value chain provides a fixed sequence of activities that are required to design products and services
3. The service value chain describes a detailed model of the activities performed by each technical team
4. The service value chain is a model on which the steps in a value
stream are based

A) 1 and 4
B) 2 and 3
C) 3 and 4
D) 1 and 2

Solutions: