A hosting organization operates from two data centers and typically hosts very large customers. The delivery and support of the IT Infrastructure is not service driven. The IT technical delivery functions operate in silos. Customers suffer a significant lead time to establish new operational environments. In addition, changes to applications that impact the infrastructure have a long lead time.
One of the customers has requested a service-driven approach for a new business application and its associated infrastructure. The hosting organization has agreed to build a PaaS offering.
Which operational tool and process transformation approach is most suitable for the hosting company?

• A. Design a new service-driven set of tools and processes. Train some of the IT operations teams to use the new tools. In advance of service demand, procure appropriate storage, network and compute capability for the cloud.
• B. Deploy additional cloud tools alongside existing tooling. Train the IT operations teams to use the new tools. Start to transform operations once the cloud is up and running.
• C. Use the existing mature tools and processes that are used for all customers. Manage cloud capacity using the existing process to order storage, network and compute.
• D. Design a new service-driven set of tools and processes. Train the IT operations teams to use the new tools. Manage cloud capacity using the existing process to order storage, network and compute.

A public cloud service provider has stated they intend to improve their IT capabilities in the following areas:
1 - Monitor storage usage patterns and identify bottlenecks
2 - More comprehensive element management
3 - Holistic visibility across their storage services
4 - VMware provisioning
5 - Identifying opportunities to move data to more cost effective storage
Which three areas is ProSphere best suited to address?

• A. 1, 2, and 3
• B. 1, 3, and 5
• C. 3, 4, and 5
• D. 2, 3, and 4

The IT department and lines of business at a pharmaceutical company are determining what the best resource allocation and chargeback models would be to fund their development efforts.
The primary drivers are:
-Guaranteed resources are always available -Applications should be able to burst quickly on-demand -SLAs are negotiable
Which best meets the requirements?

• A. A variable resource allocation model. Each LOB is billed one rate for the resources used within the guaranteed pool and a different rate for the resources used within the shared pool.
• B. A guaranteed allocation model. Each LOB is billed one rate for the resources used within the guaranteed pool and a different rate for the resources used within the shared pool.
• C. A variable resource allocation model. Each LOB is billed one rate for both the resources used within the guaranteed pool and shared pool.
• D. A guaranteed allocation model. Each LOB is billed one rate for both the resources used within the guaranteed pool and the shared pool.

You are a cloud consultant recently assigned to help an international pharmaceutical manufacturer implement ITaaS. The company has a well-staffed, highly technical IT organization.
There are concerns that implementing ITaaS will be met with resistance, because the IT group may feel that their job security is threatened.
You are seeking an individual within the organization to fill the role of Executive Sponsor for the ITaaS transformation project. Which individual would be the best candidate to fill this role?

• A. The CIO, who has close ties to the IT organization and is focused on emerging technologies for ITaaS
• B. The Vice President of Operations, who is a good communicator and understands ITaaS as it relates to the business
• C. A senior Finance executive with a familiarity of ITaaS, who is focused on cost savings possible with ITaaS
• D. A member of the Board of Directors, who holds a high enough position in the organization to drive change

The first phase of new ITaaS service introduces the offering to 10% of the engineering organization. The IT organization leverages the management tools used in their traditional data center processes to provide visibility into silos and control of the infrastructure. They also have adapted some ITSM concepts as a framework for their management practices.
During the initial phase of the service deployment, a problem was encountered in one of the VMs. The IT organization is concerned about the extensive amount of time and resources spent determining the cause of the issue.
As a consultant, what should you recommend to prevent these types of service issues?

• A. Redesign the service offering with an emphasis on less complexity and interdependence
• B. Upgrade the management tools to provide holistic visibility into the service dependencies
• C. Contract with an outside organization that has extensive experience in resolving cloud service issues
• D. Configure the incident management system to identify issues and resolutions