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IBM M9560-814 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Positioning and Use Cases | - Competitive differentiation
|
| Topic 2: IBM IT Service Management (ITSM) Overview | - ITSM fundamentals and value proposition
|
| Topic 3: IBM ITSM Portfolio and Solutions | - IBM IT operations and service management tools
|
| Topic 4: Solution Architecture Understanding | - Deployment models
|






