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IBM Application Integration Middleware L1 Support Application Development Sample Questions:
1. The customer has expressed their concern on one of their Severity 1 Priority 1 Problem Management Records (PMRs)and has requested a call back from management. The L1 support professional needs to inform the Duty manager about the customer's escalation.
How does the L1 support professional find the Duty manager?
From the:
A) Contact Reference File (CRF)
B) Account Representative responsible for the customer
C) PMR scratch pad
D) BluePages
2. A customer opened a PMR to request a fixpack for WebSphere Application Server. What action should the L1 support professional take?
A) Contact L3 to get fixpack.
B) Close the PMR as it is out of L1 support scope.
C) Post thread in developerWorks forum and direct the customer to it.
D) Search for fixpack and provide link and instruction to customer.
3. Which command should be used within RETAIN to find the archived Problem Management Record (PMR) 12340.130,702?
A) N;RS4/1/P;12340 B130C702
B) N;RTA/1/P;12340B130C702
C) N;RS4/1/A;12340B130C702
D) N;RTA/1/A;12340B130C702
4. When files are requested, a service given code of "W9" is utilized. What service given code is utilized when the files arrive?
A) 39
B) R9
C) 99
D) 19
5. Where can a published Technotebe found?
A) inCallCenter
B) in the LI Support teamroom
C) on the IBM Support Web site
D) in RETAIN
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: C |






