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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. In a capacity planning exercise, if the offered traffic is 20 Erlangs and the target Grade of Service (GoS) is P.
01, what does the Erlang B table tell you?

A) You need a number of trunks such that only 1% of calls will be blocked.
B) The average call duration is 1 minute.
C) You need 20 agents to handle the load.
D) The average speed of answer will be 20 seconds.

2. When proposing an AICC solution to replace a legacy system, which non-functional requirement is often the most difficult and costly to meet for a large, established contact center?

A) The ability to make outbound calls.
B) The integration with a multitude of existing backend systems (CRM, ERP, etc.).
C) The color scheme of the agent desktop.
D) The support for a specific language.

3. In a high-security environment, why might "Silent Monitoring" of agent calls be technically implemented using a passive network tap instead of an active signal from the CTI server?

A) Passive taps are less expensive.
B) It is the only method supported by the AICC software.
C) It provides higher quality recordings.
D) It is undetectable by the agent and does not generate any signaling that could impact the call.

4. In a capacity planning scenario, if the average handle time is 5 minutes and you receive 240 calls in a 2-hour period, what is the offered traffic in Erlangs?(Formula: Erlangs = (Number of calls * AHT in hours) / Period in hours)

A) 1200 Erlangs
B) 10 Erlangs
C) 5 Erlangs
D) 20 Erlangs

5. What is the primary function of a "Media Server" in a modern, SIP-based AICC architecture?

A) To store customer data.
B) To perform ICD routing decisions.
C) To route SIP signaling messages.
D) To handle media processing, including playing prompts, recording audio, and mixing conferences.

Solutions: