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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) HP Contractual Services
B) Aftermarket Channel Facilitation Program
C) HP Channel Services Network
D) Services360 Pro

2. Which type of HP service sends a trained technician to the customer business for hardware repair?

A) Accidental damage protection
B) Offsite repair, offsite return
C) Offsite repair, pick and return change
D) Onsite repair

3. HP Travel Risk Care Pack Service provides which benefit to the end-user?

A) An HP technician onsite next business day
B) Accidental Damage Protection
C) 24 hour coverage, including holidays
D) Availability in over 150 countries

4. Which service offers faulty hardware repair at a designated HP repair center?

A) Designated repair center exchange
B) Onsite repair
C) Offsite repair
D) Travel repair

5. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A) HP Care Pack Services
B) HP Priority Services
C) HP Standard Contractual Services
D) HP Custom Contractual Services

Solutions: