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CompTIA A+ Certification Exam (JK0-801) Sample Questions:

1. After a system was hacked by an outsider, a technician is dispatched to the system. The technician records the location of the system on a log and then signs the system over to a tier-two technician. The tier-two technician analyzes the system and then signs it over to the case manager. Which of the following is this an example of?

A) Evidence preservation
B) Due process
C) Chain of custody
D) Process documentation

2. Ann, a customer, calls and states she wants to buy a new desktop but she needs it to be as small as possible. Which of the following form factors should be recommended?

A) ATX
B) ITX
C) Micro-ATX
D) BTX

3. A technician is working on a PC but does not have their grounding strap. Which of the following would be the BEST method the technician should use to ground themselves?

A) Unplug the PC
B) Hold the metal of the case
C) Take off their shoes
D) Hold on to the power cord

4. Which of the following is the BEST approach a technician should take when informing a customer about their findings of any specific computer problem?

A) Use email to ensure a written record.
B) Use non-technical terms.
C) Use the appropriate acronyms.
D) Use proper technical terms.

5. Which of the following cables is prone to electromagnetic interference?

A) STP
B) Plenum
C) PVC
D) UTP

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