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CompTIA A+ Certification Exam (JK0-801) Sample Questions:

1. A user reports that the mouse is not working properly. The technician notices on the user's workstation that the mouse cursor spins for several minutes before the technician can use the mouse. Which of the following is the cause of the issue?

A) Faulty CPU
B) Faulty mouse
C) Failed Operating System
D) Not enough memory

2. Which of the following panel types consumes the MOST power?

A) LED with no backlight
B) Plasma
C) LCD
D) LED with backlight

3. A user has lost connection to the Internet, but can still browse locally shared folders. Which of the following connections is MOST likely down?

A) LAN
B) WAN
C) SAN
D) PAN

4. While performing maintenance on a system for a customer, the screen locks and requests a prompt for a password. Which of the following BEST represents the actions the technician should take to get the PC unlocked?

A) Find the user and have them enter their password.
B) Use third party software to bypass the prompt.
C) Try random passwords until it is accepted.
D) Look around the area for hints at what the password might be.

5. After having difficulty printing, a user, Joe, informs a technician that the print server needs to be reset because there are a number of documents pending in the printer on the control panel. The technician understands that the real solution is to clear a paper jam. Which of the following is the MOST appropriate response the technician should give Joe?

A) Thank Joe for his help with solving the issue, and let him know that a technician is in the process of resetting the print server.
B) Inform Joe that there are print jobs piling up, but the cause is a paper jam, and a technician is fixing the issue now.
C) Tell Joe that he was incorrect about the print server, and ask him open-ended questions to see if he has further suggestions.
D) Remove the paper jam from the printer and offer Joe some reference materials so he can be more helpful in the future.

Solutions: