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BlackBerry BCP-240 Exam Syllabus Topics:

BlackBerry 10 Support Specialist Sample Questions:

1. A customer states that the BlackBerry 10 (BB10) is connecting to the incorrect Wi-Fi network in a multiple WLAN environment. The customer requires a connection to a specific network that will allow access to needed resources on their intranet. Where can the preferred connections be checked and set?

A) Open Settings, select Network Connections and select Wi-Fi, select Saved Networks, open the unwanted connection profile and remove the password. This will prevent the connection to that WLAN.
B) Open Settings, select Network Connections and select Wi-Fi. select Advanced and disable any unwanted profiles. This will force the BB10 to connect to the desired, enabled profile.
C) Open Settings, select Network Connections and select Wi-Fi. Delete any unwanted connection profiles until the desired AP is the only valid connection for this environment.
D) Open Settings, select Network Connections and select Wi-Fi. select Saved Networks and select Reorder, move the desired profile to the top of the list to indicate order of preference for connections.

2. A user can download some applications over mobile, but not all. Why is the user having this issue?

A) Application is over 50MB
B) Mobile network is disabled
C) Use Wi-Fi' is enabled
D) Application is over 25MB

3. It can be necessary to distribute client certificates to tablets and handhelds in order to connect to:

A) the Internet.
B) Enterprise Wi-Fi or VPN Networks.
C) encrypted hard drives.
D) cellular networks.

4. A user would like to restore data to their device using BlackBerry Link. How can this task be accomplished?

A) Connect the device, click on the device via the arrow, click restore.
B) Click on the device via the arrow, click restore.
C) Click on settings, click on the device, click restore.
D) Connect the device, click on settings, click on the device, click restore now.

5. How can a user adjust the timeframe for the amount of days to keep messages, and the sync timeframe?

A) The value is set by the email service provider and cannot be changed.
B) In Messages, go to Options -> Timeframe.
C) Delete the account integration, and recreate it.
D) Go to Settings -> Accounts -> select the Email account, and go to Advanced.

Solutions: