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Avaya Workforce Engagement Support Certified Sample Questions:

1. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) Phone
B) Quality
C) Dialer
D) CMS

2. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) eLearning
B) Coaching
C) Interactions
D) Wfm

3. When using the capture status tool for troubleshooting, what kind of information is collected?

A) Details for audio and screen capture, channels, extensions, and workstations
B) Information on adapters, data sources, recording rules, recorders, and real time monitors.
C) Summary of thresholds for CPU usage, memory, recordings, and lag time
D) Summary of all recorded lines

4. In any Avaya Workforce Engagement installation, some procedures are the Customer's responsibility.
Which three procedures are the customer's responsibility (Choose three)

A) Antivirus installation
B) Prepare SSRS for reports ingestion.
C) Firewall configuration
D) SSL certificates preparation
E) SR tool software installation

5. In Avaya Workforce Engagement, which component monitors the managed servers for alarms and collects summary data?

A) Enterprise Manager
B) MDL database
C) Dedicated network connection
D) LoggerServerservice

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