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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
B) Upgrade Delta Server to the latest release using the IP Office Admin software.
C) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
D) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.

2. On the IP Office SIP line, the customer has marked the Network Topology to "None" . The IP Office program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?

A) SIP Calls will be routed by the IP office NAT table.
B) SIP Calls will be routed by the IP office routing table.
C) SIP Calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
D) SIP Calls will be routed on LAN 2 because " Open Internet" is a direct connection to the internet.

3. When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites?

A) IP500 Voice Networking Channels
B) Advanced Small Community Networking (SCAN)
C) IP500 IP Office Multi-Site Network (MSN)
D) Preferred Edition - Messaging

4. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

A) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
B) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
C) ''Agent1''cannot be used as a name for a CCR agent.
D) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.

5. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?

A) If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
B) The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
C) The 5420 DS is corrupted and must be replaced
D) The 5430 DS is no longer supported.
E) Start the IP Office Manager application.

Solutions: