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Reference: https://downloads.avaya.com/css/P8/documents/100142082
Avaya 3300 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance and Troubleshooting | - Issue resolution and escalation - System diagnostics |
| System Administration | - Configuration and provisioning - User and role management |
| Call Routing and Flow Control | - Routing strategies and rules - Call flow design and management |
| Contact Center Architecture | - Avaya Aura Contact Center components overview - System architecture and integrations |
| Reporting and Analytics | - Performance monitoring and metrics - Standard reports configuration |






