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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?

A) Avaya Experience Portal
B) Avaya Proactive Outreach Manager
C) Avaya Intelligent Customer Routing
D) Avaya Control Manager

2. Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)

A) Avaya Experience Portal
B) Avaya Contact Center Select
C) Voice Portal
D) Avaya Aura® Communication Manager
E) Avaya Aura® Contact Center

3. Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

A) Application Specific Licensing (ASL)
B) Enablement Licensing (EL)
C) Standard License (SL)
D) Advanced License (AL)

4. With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.
Which application supports POM and Afiniti Enterprise Behavioral Pairing?

A) Avaya Intelligent Customer Routing
B) Avaya Aura® Call Center Elite Multichannel
C) Avaya Aura® Call Center Elite
D) Avaya Aura® Session Manager

5. Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)

A) Elite Multichannel 6.6 supports WebLM Release 6.x.
B) Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
C) All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
D) Elite Multichannel 6.6 uses SSLv3

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