[Sep 09, 2021] Updates Up to 365 days On Valid CRT-211 Braindumps
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NEW QUESTION 65
What can an administrator do to enable customer-submitted service requests? Choose two answers.* (1 Point)
- A. Enable case feed on the company website
- B. Enable the service cloud console on the company website
- C. Enable chatter answers
- D. Enable live agent on the company website
Answer: C,D
NEW QUESTION 66
Universal containers is using a web-to-lead from to collect contact information on people interested in its product and wants to ensure that these leads are contacted in a timely manner. The following actions are required:
* send the lead an email with appropriate product information, depending on which product was selected on the web-to-lead form
* Assign the appropriate salesperson to be the lead owner, depending on the product selected
* create a task for the salesperson to follow up with the lead.
At a minimum, which combination of salesforce automation tools will be
required to meet these requirement?
- A. Lead assignment rule and auto response rule.
- B. lead assignment rule and publisher action.
- C. Lead assignment rule and workflow rule
- D. Lead assignment rule, auto response rule and workflow rules
Answer: D
NEW QUESTION 67
Universal Containers uses a Private Sharing model for Account. User A is on-boarded to User B's team and given the same profile and Role Both users own 20 Accounts but user User B is a able to see 40 Accounts whereas User A can only see the 20 that the own.
What are the possible reasons for this?
- A. User B is a member of a Group that gained access to the records through a Sharing Rule.
- B. User B had the records manually shared with them.
- C. User B is a member of a Queue that gained access to the records through a Sharing Rule
- D. User B had the records shared with them through a Permission Set.
Answer: D
NEW QUESTION 68
How could you show a report of Accounts that do not have any Opportunity associated with them?
- A. Use the standard Accounts without Opportunities Report
- B. Use a cross filter on the standard Accounts report type and set it to without Opportunities
- C. Create a Custom Report Type for Accounts & without Opportunities
- D. Use a filter on the standard Accounts report type and set it to without Opportunities
Answer: B
NEW QUESTION 69
What are the similarities of customizable and collaborative forecasting? Choose2
- A. Submit Forecast
- B. Territory Management
- C. Monthly and Quarterly Forecasts
- D. Quotas
Answer: C,D
NEW QUESTION 70
Which deployment tool can be used to deploy metadata from a Developer Edition organization to another organization? Choose 2 answers
- A. Data Loader
- B. Change sets
- C. Force.com Migration Tool
- D. Force.com IDE
Answer: C,D
NEW QUESTION 71
A member of Universal container's support team is assisting as a lesrep in managing a top customer. The sales rep has manually shared an opportunity with the support member in hopes that the support member can update some of the technical sales fields on the record, but the support member is unable to edit the opportunity, Which solution would provide edit access to the opportunity?* (1 Point)
- A. Create a permission set for opportunity edit and add it to the support member's user record
- B. Add the support team member to the opportunity team and assign read/write access to the member
- C. Change the Organization-Wide Defaults internal access for opportunities to public read/write
- D. Change the support team member's role to a role above the sales rep in the org's role hierarchy
Answer: B
NEW QUESTION 72
What can you do with Chat in Live Agent ? Choose 3
- A. Include information from an article in a chat response
- B. Use chatlets to view information about chatters
- C. Escalate Case to Manager
- D. Transfer a session to another agent
- E. Chat with multiple users in one window
Answer: A,D,E
NEW QUESTION 73
What permissions do you need to merge Leads?
- A. Create and Delete on Leads
- B. Merge Leads
- C. Edit and Delete on Leads
- D. Merge Leads & Edit & Delete on Leads
Answer: C
NEW QUESTION 74
A job applicant object needs to be associated to Position object. Company wants that when a Position is deleted, all applicants should also be deleted. What type of relationship would this be?
- A. Master-detail
- B. System information
- C. Hierarchical
- D. Lookup
Answer: A
NEW QUESTION 75
A sales manager wants to edit the opportunities owned by the sales team. The manager does not have Edit access to the Opportunity object. What is a recommended solution? * (1 Point)
- A. Enable team selling on the Opportunity object to Grant Read/Writeaccess
- B. Redefine the role hierarchy by enabling"grant access using hierarchies
- C. Change the opportunity's organization-wide default setting to Public Read/Write
- D. Create permission set and associate Edit opportunity to the user record
Answer: D
NEW QUESTION 76
What is the maximum file size that can be uploaded in CRM Content? * (1 Point)
- A. 500MB
- B. 2GB
- C. 10GB
- D. 100MB
Answer: B
NEW QUESTION 77
A system administrator wants to change the field type from a lookup field to a master-detail field. What must the system administrator check in order for the change To be implemented successfully? * (1 Point)
- A. Make sure that the lookup field has a related record
- B. Make sure that all lookup fields in all records contain a value
- C. Make sure that the lookup value is set to Required
Answer: B
NEW QUESTION 78
What can a Sales Representative see once he clicks on the Forecast (Collaborative) tab? Select 4
- A. Forecast Range
- B. Data Source
- C. Opportunity list column
- D. Forecast Categories
- E. Quotas
Answer: A,C,D,E
NEW QUESTION 79
The inside sales manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks. What should the administrator do to meet this requirement?
- A. Turn on Field History tracking for the lead status field and create a report based on that field
- B. Use a workflow rule that sends an email when the Lead Status is changed and an approval process to update the status
- C. Use a formula field to calculate the difference between the current and created date when the status changes
- D. Use a publisher action to change the status value and a workflow rule to update a date field
Answer: A
NEW QUESTION 80
Order status field value is not populating from an external processing system during a transaction. How to troubleshoot ?
- A. Apex callout
- B. Server Process Down
- C. Debug log
- D. Integration log
Answer: C
NEW QUESTION 81
Universal Containers wants to track invoices with a custom object. They want to be able to view any invoices as a related list on the Opportunity record page.
Which feature would ensure can view all invoices associated with an Opportunity if the user can view the parent Opportunity record?
- A. Lookup Relationships
- B. Master-Detail Relationships
- C. Field Level Security
- D. Sharing Rules
Answer: B
NEW QUESTION 82
Universal Containers has a workflow rule that sends an email alert to the VP of Sales when a large deal is won. The VP is reporting that these emails are not being delivered. What tool could be used to determine the problem? Choose 2 answers
- A. System audit trail
- B. Debug log
- C. Email log
- D. Workflow monitor
Answer: A
NEW QUESTION 83
What is a capability of territory management?
- A. Accounts can be assigned to one or more territories.
- B. Territory hierarchy grants access to accounts.
- C. Users can only be assigned to one territory.
- D. Role hierarchy and sharing rules are ignored.
Answer: A,B
NEW QUESTION 84
Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user's profile only has the Read permission for cases.
What can the user expect regarding their ability to edit product support cases?
- A. The user will only be able to edit the cases that they created.
- B. The user will NOT be able to edit product support cases.
- C. The user will be able to edit product support cases.
- D. The user will only be able to edit cases manually shared with them.
Answer: B
NEW QUESTION 85
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