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NEW QUESTION 18
How should a consultant install NPSP in an existing Salesforce organization?
- A. Visit the NPSP Installer page, install in the target organization, and complete the post-install instructions
- B. Download each NPSP component from the AppExchange, install in the target organization, and complete the post-install instructions
- C. Visit the NPSP Conversion Utility tool, install in the target organization, and complete the post-install instructions
- D. Download each NPSP component from The Powrt of Us Hub, install organization, and complete the post-install instructions
Answer: A
NEW QUESTION 19
A Household Account has Contacts with Recurring Donations, Relationships, and closed/won donations associated with it.
What happens when a system administrator attempts to delete this Household Account record?
- A. There is an error message because there are closed/won donations associated with the Account record.
- B. There is an error message because there are recurring donations associated with the Contacts in this Account.
- C. The Household Account record is deleted.
- D. There is an error message because there are relationships associated with the Contacts in this Account.
Answer: A
NEW QUESTION 20
A nonprofit organization is currently using Person Accounts in Salesforce. The organization now wants to use the NPSP Household Account model instead and does not want system administrators to interact with anything related to the Person Account model. What should the consultant advise?
- A. Export all Person Account data, then create a help ticket asking Salesforce to uninstall Person Accounts, then install NPSP and reimport the data
- B. Apply for a new Salesforce NPSP org and request a license transfer, then migrate existing data from the current system to the new Salesforce instance
- C. Install NPSP in its Salesforce org and set the account model to Household Accounts and the record type to Person Accounts
- D. Extract the Person Account data, uninstall Person Accounts, install NPSP and reimport the data
Answer: B
NEW QUESTION 21
A local community center provides health care services to eligible local residents. Staff currently triage patients through of a series of qualifying questions that drive additional qualification questions. The center wants to extend triage capabilities to its volunteers to determine whether residents qualify for services. Service decisions need to be made immediately while the patient is interacting with the staff or volunteer.
Which solution should the consultant recommend?
- A. Use a Standard Lightning Component to displaying custom fields from several objects and generate a services decision.
- B. Use Case records, Validation Rules and Process Builder to post case details to the central volunteer Chatter Group so all volunteers can collaborate on eligible services.
- C. Use a Workflow Rule with Field Updates and Case Assignment Rules to triage and assign the case to the proper services queue.
- D. Create a Flow to guide volunteers on triage screens, capture accurate data and generate a services decision.
Answer: D
NEW QUESTION 22
How can a gift officer determine if an acknowledgment letter was sent for a donation?
- A. Check the Status picklist value on the Task object.
- B. Check the Acknowledgement Status picklist value on the Opportunity object.
- C. Check the Acknowledgement Status picklist value on the Contact object.
- D. Check if the Campaign Member status is set to "Acknowledged".
Answer: B
NEW QUESTION 23
The executive director at a nonprofit organization wants to have a report to see how much each board member has raised by either direct gifts or gifts they helped to influence for this fiscal year. There is a custom checkbox field on the Contact record to indicate board members.
How should the consultant create this report?
- A. Use the Contacts & Accounts report type. Add a field filter for Board Member = TRUE. Include the Total Gifts this Year and Soft Credits this Year fields.
- B. Use the Contacts & Accounts report type. Add a field filter for Board Member = TRUE. Add a cross filter for Opportunities with Soft Credits. Group results by Giving Totals.
- C. Use the Opportunities report type. Add a field filter for Contacts with Board Member = TRUE. Group results by the Total Gifts this Year and Soft Credits this Year fields.
- D. Use the Opportunities report type. Add a cross filter for Contacts with Board Member = TRUE.
Summarize the Total Gifts this Year and Soft Credits this Year fields.
Answer: A
NEW QUESTION 24
A development associate received a corporate matching gift that the original donor did not indicate was to be matched.
Which solution should the consultant recommend?
- A. Create a Contact lookup field on the Opportunity object.
- B. Select Find Matched Gifts and click on the Find More Gifts button.
- C. Select Manage Soft Credits and change the Role for the donor.
- D. Create a Lightning quick action declaratively.
Answer: B
NEW QUESTION 25
A nonprofit organization is migrating from a standard Salesforce org to an NPSP org. It has a large volume of contacts. The nonprofit organization is considering using an Individual ("Bucket") account model. What are two considerations in this situation?
- A. The Account name is identical to the Contact name.
- B. There is a risk of account data skew with the Individual account model and the large volume of contacts.
- C. Once the Individual model is enabled, it cannot be changed.
- D. The Individual account model is a legacy account model and is no longer recommended.
Answer: A,B
NEW QUESTION 26
A nonprofit organization wants to integrate its event management system and Salesforce. The organization wants to automatically send event and event attendee data from its event management system and create Campaigns and Campaign Members in Salesforce on a daily basis. What should the consultant recommend?
- A. Consider using a middleware tool to integrate the event management system with Salesforce
- B. Export Campaign and Campaign Member information and import into the event management system
- C. Export event and event attendee information to the NPSP Import Template and import into Salesforce
- D. Consider using Salesforce Connect
Answer: D
NEW QUESTION 27
The vice president of development of a nonprofit organization wants to be able to review giving in the pipeline at a high level, and track the organization's process towards finding new potential donors. The VP also wants to track program metrics as compared to donor histories. What should the consultant advise?
- A. Packaged NPSP dashboards cannot be edited. Recreate the NPSP Development Forecasting dashboard components. Add additional components to track program data.
- B. Review the reports on the NPSP Fundraising Reports folder. Create additional reports to track program data. Schedule each report to be sent to the vice president every morning.
- C. Review the components that are already on the NPSP Development Forecasting dashboard. Create additional reports and edit the dashboard to add components to track the program data.
- D. Packaged NPSP reports cannot be edited. Recreate all the reports found on the NPSP Development Forecasting dashboard to edit appropriately. Add additional reports to track program data.
Answer: C
NEW QUESTION 28
A nonprofit organization needs an audit trial of metadata changes over time and the ability to develop, test, and a release project independent of other projects in development. Which development model should be chosen?
- A. Change Set development
- B. Application development
- C. Org development
- D. Package development
Answer: D
NEW QUESTION 29
How often are updates to the NPSP pushed to production orgs?
- A. Four times per year
- B. Once every two weeks
- C. Once every month
- D. Three toimes per year
Answer: A
NEW QUESTION 30
A consultant is about to begin a data project with a nonprofit to clean up Opportunity data.
Which opportunity data situation requires a consultant to temporarily disable NPSP Triggers for performance reasons?
- A. Uploading 1 million new Contact records
- B. Uploading 400,000 new records to a custom object
- C. Uploading 100,000 new Task records
- D. Uploading 600,000 new Organization Accounts without addresses
Answer: A
NEW QUESTION 31
A user creating Opportunities wants to avoid manually entering information twice in order to have it appear on both the Opportunity record and the Payment record. Which two steps should be taken to set this up?
- A. Create a workflow that will copy Payment information to the Opportunity record.
- B. Create custom fields on the Payment object.
- C. Create Payment Mappings in NPSP Settings.
- D. Create lookup fields on the Payment object.
Answer: B,C
NEW QUESTION 32
A nonprofit organization is using Volunteers for Salesforce and wants its volunteers to be able to log their own volunteer hours.
Which two solutions should a consultant propose to meet this need? Choose 2 answers
- A. Set up a Chatter Group for each volunteer job, add volunteers who are assigned to that job, and have the volunteers log their hours in the Chatter Group.
- B. Set up the Volunteers Personal Site and direct the volunteer to record hours on the tab there.
- C. Set up a workflow rule with a weekly email alert sent to all volunteers asking them to reply back and report their hours for the week and then a user will manually enter the hours in Salesforce.
- D. Set up a Log Volunteer Hours section on a page on your website and direct volunteers there to log their hours to the volunteer job or shift they worked on.
Answer: B,D
NEW QUESTION 33
A consultant is upgrading a non-profit client from version 2 of NPSP to version 3. Which action should the consultant take before running the NPSP Installer?
- A. Delete all fields labelled Deprecated.
- B. Run NPSP Health Check.
- C. Upgrade the Recurring Donations package by itself.
- D. Delete the custom Households object.
Answer: C
NEW QUESTION 34
Which two sections should be included in a Salesforce-recommended V2MOM? Choose 2 answers
- A. In Milestones
- B. Virtues
- C. Vision
- D. Objectives
- E. Metrics
Answer: C,E
NEW QUESTION 35
Which one do you like?
- A. Create a custom text formula field on the Contact and create a Customizable Rollup Filter using Donor Streak as the Operation
- B. Create a custom currency field on the Contact and create a Customizable Rollup Filter using Donor Streak as the Operation
- C. Create a custom text field on the Contact and create a Customizable Rollup Filter using Donor Streak as the Operation
- D. Create a custom number field on the Contact and create a Customizable Rollup Filter using Donor Streak as the Operation
Answer: C
NEW QUESTION 36
A nonprofit organization has a large volume of donation and payment data that it wants to migrate to its NPSP org. Which two large volume data considerations should the consultant discuss with the nonprofit organization? Choose 2 answers
- A. Data storage limits
- B. Data skew
- C. API call limits
- D. Code coverage
Answer: A,B
NEW QUESTION 37
A nonprofit customer is concerned about its users having their Salesforce usernames and passwords compromised. Which Salesforce security feature should the consultant recommend?
- A. Specify a Trusted IP Range for each user
- B. Add IP ranges on user profiles
- C. Specify a My Domain login policy for its Salesforce instance
- D. Set up two-factor authentication
Answer: D
NEW QUESTION 38
A nonprofit organization uses a vendor for direct mail, and receives a monthly spreadsheet from it with donor information, donation amounts, and the solicitation campaign that the donation was in response to.
How can this information can be entered and de-duplicated against existing individuals in the Nonprofit Success Pack (NPSP)?
- A. Use the Salesforce Data Loader to upload the spreadsheet and then manually check for duplicates and use the NPSP Contact Merge tool to de-duplicate records.
- B. Upload the spreadsheet using the NPSP Data Importer and associate the individuals with Opportunities and Recurring Donations.
- C. Upload the spreadsheet using the NPSP Data Importer and associate the individuals with Opportunities and Campaigns.
- D. Use the Salesforce Import Wizard to upload the spreadsheet and then de-duplicate records using the NPSP Contact Merge tool.
Answer: C
NEW QUESTION 39
A fundraising associate needs to print mailing labels for the latest direct mail campaign to families who give to the nonprofit organization. The organization uses the Household Account model with Address Management.
Which object and address field should the associate use when building the report?
- A. Contact; Other Address
- B. Contact; Mailing Address
- C. Account; Shipping Address
- D. Account; Billing Address
Answer: B
NEW QUESTION 40
A donor donates $500 to a nonprofit that is matched by his employer. How are the hard credits and soft credits listed in NPSP?
- A. The donor has a hard credit of $500 and the employer has a soft credit of $500
- B. The donor has a soft credit of $500 and the employer has a hard credit of $500
- C. The donor has a hard credit of $500, the employer has a hard credit of $500, and there are no soft credits
- D. The donor has a hard credit of $500 and a soft credit of $500, and the employer has a hard credit of $500
Answer: A
NEW QUESTION 41
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The Salesforce Nonprofit Cloud Consultant program is intended for consultants who have experience in implementing Salesforce Nonprofit Cloud solutions in a customer-oriented role. The target audience has a proven track record in installing and configuring the Salesforce nonprofit cloud. The Salesforce nonprofit cloud consultant must have the ability to design and implement nonprofit cloud solutions that meet customers ‘business requirements, are manageable and scalable, and contribute to customers’ long-term success.
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Read the Nonprofit Cloud Consultant Certification Exam formate below
- Format: Multiple choices, multiple answers
- Number of Questions: 60
- Language: English
- Length of Examination: 90 minutes
- Passing score: 63%
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