Tested Material Used To CRT-251 Test Engine Exam Questions in here [Sep-2021]
Penetration testers simulate CRT-251 exam PDF
NEW QUESTION 34
Universal Containers supports two lines of business: shipping and freight. The sales cycle for freight deals is more complex and involves more stages than the shipping sales cycle.
Which solution should a consultant recommend to meet these business requirements?
- A. Create different record types and sales processes for each line of business, and assign different stages to each page layout.
- B. Create different record types and sales processes for each line of business, and assign different sales processes to each page layout.
- C. Create different record types and sales processes for each line of business, and use workflow field updates to assign stages.
- D. Create different record types and sales processes for eachline of business, and assign different page layouts to each record type.
Answer: D
NEW QUESTION 35
The sales representatives at Universal Containers use various email applications and often receive important customer emails where they are away from the office. Sales management wants to ensure sales representatives are recording email activity with customers in Salesforce while they are away from the office.
Which solution should a consultant recommend to meet this requirement?
- A. Download and install the Salesforce for Outlook connector on their smartphones and computers.
- B. Forward emails using their Email-to-Salesforce email address from their smartphones and computers.
- C. Copy and paste emails manually to the customer record in Salesforce from their smartphones and computers.
- D. Download and install a Salesforce universal connector for their smartphones and computers.
Answer: B
NEW QUESTION 36
What are two capabilities of Data Loader? Choose two answers.
- A. Ability to extract organization and configuration data.
- B. Ability to prevent importing duplicate records.
- C. Ability to run one-time or scheduled data loads
- D. Ability to export field history data
Answer: C,D
NEW QUESTION 37
A premier customer for Universal Containers needs access to confidential product roadmap information.
Which two steps should a sales representative take to securely send this information using content delivery? (Choose two.)
- A. Remove access to content after a specified date.
- B. Require the customer to enter a password to view the content.
- C. Require the recipient to log into Salesforce to access the content.
- D. Require the customer to enter a security token to download the content.
Answer: A,B
NEW QUESTION 38
What is the recommended approach to relate a Person Account to another Account?
- A. Add the Person Account to the Account owner's default team.
- B. Add the Person Account to the Contact Roles.
- C. Add the Person Account to the Partners Related List.
- D. Add the Person Account to the Account Team.
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION 39
Universal Containers wants to improve sales productivity in inside sales and is has been advised to consider Salesforce Console for Sales.
Which two use cases justify this recommendation? (Choose two.)
- A. Need to add notes quickly while talking to the client.
- B. Need to view the caller ID on screen and quickly make calls with one click.
- C. Need to prioritize search results for contacts and opportunities.
- D. Need to chat with customers in real time with Chatter.
Answer: A,B
NEW QUESTION 40
The sales management team of Universal Containers has noticed that opportunities are taking longer to close.
Historically, it has taken 30 days for a new opportunity to be moved to closed/won. Recently, this time period has increased to 45 days. Which two reporting tools can the sales management team leverage to help determine the cause? Choose two answers.
- A. Dashboard of month-over-month trend of lead conversions
- B. Report on the discount approval time for quotes
- C. Report on campaign return on investment (ROI)
- D. Dashboard of opportunity stage duration
Answer: B,D
NEW QUESTION 41
How can an Administrator allow all internal users to view a dashboard as a Sales Manager within a sale region?
- A. Create a dashboard to run as a specified user.
- B. Create a dashboard with multiple components.
- C. Create a dashboard to run as the logged-in user.
- D. Create a dashboard for all opportunities in the region.
Answer: A
NEW QUESTION 42
Universal Containers wants to implement a website for a new product launch. The siteshould be publicly available, allow visitors to submit requests for information, and be managed by the non-technical marketing team.
Which solution should the consultant recommend?
- A. Lightning Platform
- B. Customer Community
- C. LightningComponents
- D. Salesforce Mobile Sites
Answer: B
NEW QUESTION 43
Which two ways should Knowledge articles be used? (Choose two.)
- A. To display for customer self-service.
- B. To display Salesforce Answers.
- C. To resolve customer cases.
- D. To display Salesforce Solutions.
Answer: A,B
NEW QUESTION 44
Sales management at Universal Containers is concerned that pipeline and forecasting reports are inaccurate because sales representatives are creating opportunities after they are closed/won. Which two solutions will help sales management identify and address the issue? Choose two answers.
- A. Run the opportunity pipeline standard report to view the upcoming opportunities by stage.
- B. Create a report that displays opportunities that have a closed date less than or equal to the created date.
- C. Use a workflow rule to email sales management when the opportunity is created in the closed/won stage.
- D. Create a workflow rule that automatically updates the opportunity to the first stage in the sales process.
Answer: B,C
NEW QUESTION 45
Universal Containers wants to capture business sector information on a lead and display the information on the account and contact once the lead has been converted. How can these requirements be met?
- A. Create a custom field on the Lead and Account objects and configure mapping of these two fields for conversion. Create a custom formula field on the Contact object to pull value form the Account object.
- B. Create a custom field on the Lead and Account objects. Create a custom formula field on the Contact object to pull the value from the Account object.
- C. Create a custom field on the Lead, Account, and Contact objects and configure mapping of these two field for conversion. Use a trigger toupdate the Contact field with the Account value.
- D. Create a custom field on the Lead and Account objects and configure mapping of these two fields forconversion. Create a custom formula field on the Account object to pull value form the Contact object.
Answer: A
NEW QUESTION 46
Universal Containers has a customer base of over 15,000 Accounts and 60,000 Contacts. The marketing manager wants to use the customer data for an upcoming new product launch but is concerned contacts may have moved to different companies.
What should a consultant recommend to ensure customer data is accurate?
- A. Use a data cleansing tool and the Stay-in-Touch feature of Salesforce to email contacts.
- B. Create a workflow rule to mass email the contacts and capture any email bounces.
- C. Create a workflow rule for an account and contact owner to confirm contact data.
- D. Use a data enrichment tool to verify account and contact data is up-to-date.
Answer: A
NEW QUESTION 47
Universal Containers uses Products in Salesforce and has a private security model. The product management employees do NOT have access to all opportunities but wants to track the performance of a new product after it is launched. What should a consultant recommend to allow the product management employees to track the performance of the product?
- A. Create a trigger to set the product manager as owner for opportunities on the new product.
- B. Create a criteria-based sharing rule to add the product management team to relevant opportunities.
- C. Create a new product and add it to the price book with the product manager as an owner.
- D. Create a trigger to add the product management team to the sales team of relevant opportunities.
Answer: B
NEW QUESTION 48
A system administrator at Universal Containers created a new account record type. However, sales users are unable to select the new record type when creating new account records.
What are two possible reasons for this? (Choose two.)
- A. The record type does not have an associated page layout.
- B. The record type has not been set as the default record type.
- C. The record type has not been activated.
- D. The record type has not been added to the sales user profile.
Answer: C,D
NEW QUESTION 49
Universal Containers is planning to implement Salesforce Sales Cloud to support its professional services division. The Universal Containers sales team wants to easily see customer purchasing activity on account, contact, and contact detail pages.
What should a consultant recommend to meet this requirement?
- A. Create a global publisher action to view all customer purchasing activity.
- B. Enable Salesforce Console for Sales to see customer purchasing activity.
- C. Enable the Orders object in Salesforce to track customer purchases.
- D. Create a custom object related to the account, contact, and contract objects.
Answer: C
NEW QUESTION 50
The Universal Containers sales team wants to track product shipments for each of its customers. The shipment tracking information is currently available in a back-end system, which the company plans to integrate with Salesforce. Which set of objects are relevant for this integration?
- A. Opportunity, opportunity product, campaign, custom object-shipment status
- B. Opportunity, opportunity product, custom object-shipment status
- C. Lead, account, opportunity product, custom object-shipment status
- D. Lead, opportunity, product, custom object-shipment status
Answer: B
NEW QUESTION 51
Universal Containers has set the organization-wide default to public read-only for accounts, contacts, and opportunities. Activities are set to be controlled by the parent. The ABC Corporation account is owned by a sales user whose profile grants create, read, edit, and delete access to accounts, contacts, and opportunities.
Which two actions does the owner of the ABC Corporation account have the right to take? (Choose two.)
- A. Share the account with other users through manual sharing and account teams.
- B. View, edit, and delete activities owned by other users directly related to the account.
- C. Transfer ownership of related contacts and opportunities owned by other users.
- D. View, edit, and delete related contacts and opportunities owned by other users.
Answer: A,B
NEW QUESTION 52
Which three considerations should be addressed when implementing Advanced Currency Management?
(Choose three.)
- A. Advanced Currency Management can be enabled or disabled in the organization under the company profile, if needed.
- B. The converted amount of an opportunity uses dated exchange rates based on the close date of the opportunity.
- C. Advanced Currency Management dated exchange rate are automatically updates in a monthly basis.
- D. Currency roll-up summary fields from opportunities to an account use the static conversion rate.
- E. Currency roll-up summary fields from opportunity products to an opportunity use the dated exchange rate.
Answer: A,B,E
NEW QUESTION 53
What does campaign influence allow a user to do?
- A. Summarize campaign member statistics on a campaign
- B. Adjust the percentage of influence each campaign has on an opportunity.
- C. View the entire campaign hierarchy.
- D. Report on the campaigns that have contributed to an opportunity.
Answer: D
NEW QUESTION 54
Universal Containers uses a seven-step selling methodology. Each sales stage corresponds with a step in the methodology. The first stage is a preliminary qualification step, and opportunities in this stage should NOT contribute to the forecast. Which two actions should a consultant recommend to meet these requirements?
Choose two answers.
- A. Assign 0% probability to the first sales stage.
- B. Configure the first stage with the omitted forecast category.
- C. Override the forecast to be 0$ for first stage opportunities.
- D. Instruct sales users to enter 0$ for the opportunity amount.
Answer: A,B
NEW QUESTION 55
Universal Containers has set the organization-wide default to public read-only for accounts, contacts, and opportunities. Activities are set to be controlled by the parent. The ABC Corporation account is owned by a sales user whose profile grants create, read, edit, and delete access to accounts, contacts, and opportunities.
Which two actions does the owner of the ABC Corporation account have the right to take? Choose two answers.
- A. Share the account with other users through manual sharing and account teams.
- B. View, edit, and delete activities owned by other users directly related to the account.
- C. Transfer ownership of related contacts and opportunities owned by other users.
- D. View, edit, and delete related contacts and opportunities owned by other users.
Answer: A,B
NEW QUESTION 56
Universal Containers requires that the organization-wide default for opportunities be set to public read/ write. However, sales users are complaining that opportunity reports return too many results, making it difficult to find their team's opportunities in the report results.
How can the system administrator address the problem?
- A. Use the Field filter to reduce records returned.
- B. Move the opportunity reports into each user's personal report folder.
- C. Move the opportunity reports into a folder with restricted access.
- D. Update the sharing rules to limit user access to certain opportunities.
Answer: A
NEW QUESTION 57
What type of field do Administrators use when creating a junction object?
- A. Look-up
- B. Master-detail
- C. Text area
- D. Formula
Answer: B
Explanation:
Explanation/Reference:
Reference: https://help.salesforce.com/articleView?id=relationships_manytomany.htm&type=5
NEW QUESTION 58
Universal Containers wants to equip its sales team with mobile capabilities. The sales team needs to quickly look up contacts, accounts, and opportunities and easily log calls. Due to limited coverage in certain geographic areas, the sales team wants access to customer information even without an Internet connection. Which mobile solution is appropriate for the Universal Containers' sales team?
- A. SalesforceA App
- B. Salesforce Mobile app
- C. Custom hybrid App
- D. Salesforce Touch App
Answer: B
NEW QUESTION 59
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