Real Salesforce Salesforce-Associate Exam Questions [Updated 2023]
Salesforce-Associate Exam Dumps Pass with Updated 2023 Salesforce Certified Associate
NEW QUESTION 17
Get Cloudy Consulting (GCC) wants the ability to:
* Send a predefined sequence of scheduled messages to prospective customers.
* Track messages that get the best open and response rates.
* Send customized messages to existing customers information them for new products and discounts.
Which Salesforce cloud solution allows GCC to meet these requirements?
- A. Marketing Cloud
- B. Sales Cloud
- C. Service Cloud
Answer: A
NEW QUESTION 18
An employee at Get Cloudy Consulting recently changed their name. They received a new email address Where should these changes be updated?
- A. User Record page from Setup
- B. Contact Record page
- C. User Profile page
Answer: C
NEW QUESTION 19
Get Cloudy Consulting (GCC) is experiencing significant performance degradation.
What should GCC do to quickly verify if a performance incident has been reported on its instance of Salesforce?
- A. Ask a question on the Trailblazer Community.
- B. Open a case with Salesforce Support.
- C. Check System Status on the Trust site.
Answer: C
NEW QUESTION 20
A Salesforce associate at Get Cloudy Consulting is working with a user to view multiple records and their related records on the same screen. Currently, the user uses multiple browser tabs.
Which app should the associate recommend for the user to view multiple records and their related records on one screen?
- A. Salesforce Dashboard
- B. Salesforce Lightning Page
- C. Salesforce Lightning Console
Answer: C
NEW QUESTION 21
Get Cloudy Consulting's growing marketing team is on a custom profile named Marketing Team.' The team currently has Read access to leads and opportunities- Two marketing managers need Edit access on leads.
What should the Salesforce associate do to grant them the access they need?
- A. Create a permission set that grants Edit access to leads and assign it to the marketing managers.
- B. Create a permission set that grants Edit access to leads and assign it to the marketing team.
- C. Create a new profile that grants Edit access to leads and assign it to the marketing managers.
Answer: A
NEW QUESTION 22
A salesforce associate at get Cloudy Consulting has been asked to analyze Service Cloud data to determine how many individual have called in to the support center.
Which relationship on Case should the associate use?
- A. Owner
- B. Contact
- C. Account
Answer: B
NEW QUESTION 23
Get Cloudy Consulting is rolling out Salesforce to its organization. New users may have different access requirements base on department.
What should be recommended to allow new users the correct access based on their department's requirements?
- A. Permission sets
- B. Role Hierarchy
- C. Individual profiles
Answer: B
NEW QUESTION 24
Get Cloudy Consulting (GCC) plans to migrate from a legacy CRM system to Salesforce. GCC currently uses a dedicated single-tenant, on-premise system and wants to utilize a multi-tenant architecture like Salesforce uses.
What is one feature of multi-tenant architecture?
- A. Resources are limited to each tenant.
- B. Resources are shared but tenants cannot claim each others resources.
- C. Resources are shared and tenants can claim each other's resources.
Answer: B
NEW QUESTION 25
Get Cloudy Consulting (GCC) wants to migrate to Salesforce as its business continues to grow. GCC's needs include:
Communicating available products and service tio its prospective customers Improving its sales pipeline forecast and management quarterly revenue goals Offering support to customers through its website, consider for implementation?
- A. Service, Experience, and Marketing
- B. Commerce, Service, and Marketing
- C. Sales, Service, and Marketing
Answer: C
NEW QUESTION 26
Get Cloud Consulting (GCC) currently uses separate platform for marketing sals, commerce, service, and information technology. As GCC continues to grow, it decides to move all departments onto Salesforce.
What would provide GCC the most benefit by mobing to the Salesforce Platform?
- A. Salesforce provides a complete view of a company's customers on one unified platform.
- B. Salesforce saves companies money by eliminating the need to purchase licenses for multiple systems.
- C. Salesforce increases security by only requiring employees to remember one password.
Answer: A
NEW QUESTION 27
A Salesforce associate has been asked to identify all contacts that have had interactions with their company in the last year.
What should the associate do to identify these contacts?
- A. Look at the last related activity date.
- B. Look at the contact's Last Modified Date.
- C. Look at the Active field.
Answer: A
NEW QUESTION 28
How should an associate display the sum of all closed won Opportunity amounts at the Account level?
- A. The Opportunity related list
- B. A Roll-Up Summary field
- C. A custom report type
Answer: B
NEW QUESTION 29
Get Cloudy Consulting (GCC) wants to customize its Sales application's Home tab with additional components.
Outside of the org, where should GCC' Salesforce associate go to collaborate with others on solutions that might resonate with GCC users?
- A. Search for modules in Trailhead.
- B. Ask a question In a Trailblazer Community Group.
- C. Explore documents In Help and Training.
Answer: B
NEW QUESTION 30
How should a Salesforce associate ensure a dashboard has the most current data?
- A. By opening the dashboard
- B. By refreshing the browser
- C. By clicking refresh
Answer: C
NEW QUESTION 31
A Salesforce associate at Get Cloudy Consulting needs a list of all active contacts grouped by Account. What is the first step in building this report?
- A. Create a joined report with accounts and contacts.
- B. Create a Contacts report with a filter on Account.
- C. Create a new report using the Contacts & Accounts report type.
Answer: C
NEW QUESTION 32
Get Cloudy Consulting is rolling out Salesforce to its organization.
What should be used to allow additional field-level access to individual employees based on the their job duties?
- A. Permission sets
- B. Role Hierarchy
- C. Individual profiles
Answer: A
NEW QUESTION 33
Get Cloudy Consulting (GCC) will show its data on a dashboard where the data is visualized within a range.
Which dashboard component type should GCC use?
- A. Chart
- B. Metric
- C. Gauge
Answer: C
NEW QUESTION 34
The Health Department wants to gain more insight into its patient data than what Salesforce Dashboards can provide.
Which Salesforce product should the department use?
- A. Experience Cloud
- B. Health Cloud
- C. CRM Analytics
Answer: C
NEW QUESTION 35
Refer to the screenshot that shows the Home page.
A Salesforce associate wants to reorder items in their instance so the Reports tab appears immediately after Home.
What should the associate do to customize the items on the navigation bar?
- A. Click the Setup gear icon at the top right of the page, then select User Interface and then Tabs.
- B. Use the downward arrow next to each item name, then select Move to move the item left or right.
- C. Select the personalization button (pencil icon), then click and drag the item name up or down to adjust its location.
Answer: C
NEW QUESTION 36
A Salesforce standard profile end user is looking for specific information on an Opportunity record page. They are overwhelmed by the required scrolling to see the page.
What should the user do to simplify the page to see only what they want?
- A. Remove activities.
- B. Change page layout assignment.
- C. Collapse detail sections.
Answer: C
NEW QUESTION 37
Get Cloudy Consulting encourages end users to update their own settings.
How can an end user access their personal settings?
- A. Click the gear, con in the header, then click Setup.
- B. Click the profile icon in the header, then dick Settings.
- C. Click the question mark icon in the header, then create a Case.
Answer: B
NEW QUESTION 38
Get Cloudy Consulting (GCC) currently supports its customers via calls and emails. GCC wants to meet the needs of digitally savvy customers by offering support via web chat as well as SMS, Facebook Messenger, and whatsApp.
Which Salesforce product should meet this need?
- A. Sales Cloud
- B. Service Cloud
- C. Experience Cloud
Answer: B
NEW QUESTION 39
A Salesforce associate is using Global Search to find a record but does not remember the name of the record they want to find.
What should the associate use to search for the record'
- A. List view for each object
- B. Object Manager
- C. Wildcards and operators
Answer: C
NEW QUESTION 40
Where can a org's service status and performance degradation information be found?
- A. Salesforce help
- B. Salesforce
- C. AppExchange portal
Answer: B
NEW QUESTION 41
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