Get New 2026 Valid Practice To your GCX-GCD Exam (Updated 78 Questions)
Genesys Cloud CX GCX-GCD Exam Practice Test Questions Dumps Bundle!
NEW QUESTION # 35
Only the API calls made using your organization's OAuth Clients are considered for billing.
- A. True
- B. False
Answer: B
Explanation:
Genesys Cloud CX includes in its billing calculations all API calls made using your organization's OAuth clients, as well as those from custom or third-party applications, integrations, and solutions, including AppFoundry apps. However, API requests made by Genesys Cloud's own browser, web, and mobile applications, as well as certain embedded clients like Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk, are not included in the API usage data for billing purposes. This distinction ensures that only external API usage contributes to billing calculations.
NEW QUESTION # 36
Which of the following containers is used to create a new campaign?
- A. Campaign Management
- B. Scripts
- C. Schedules
C Campaign Dashboard
Answer: A
Explanation:
The Campaign Management container in Genesys Cloud CX is used to create, configure, and manage outbound campaigns, including setting up dialing modes, contact lists, and other campaign-related settings.
NEW QUESTION # 37
Currently, you manage all agents' schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or otherevents that take them away from the queue You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?
- A. Genesys Cloud CX Reporting and Analytics
- B. Genesys Cloud CX API
- C. Genesys Cloud CX Workforce Management
- D. Genesys Cloud CX Architect
Answer: C
Explanation:
Workforce Management in Genesys Cloud CX automates agent scheduling, including work shifts, breaks, meetings, and time off, replacing manual spreadsheet processes and improving efficiency and accuracy.
NEW QUESTION # 38
Which of the following applies to the Notifications API?
- A. The ping message will tell you if the authentication token is expired or not.
- B. There is noping message for Notification APIs.
- C. The ping/pong messages will tell you if the socket is dropped or not.
- D. The ping messages are for topic subscriptions.
Answer: C
Explanation:
In the Genesys Cloud CX Notifications API, ping/pong messages are used to check the healthof the WebSocket connection. These messages help detect if the socket is still open or if it has been dropped, enabling appropriate client-side handling.
NEW QUESTION # 39
By default, Line Recording is disabled.
- A. True
- B. False
Answer: A
Explanation:
In Genesys Cloud CX, Line Recording is disabled by default. To enable automatic recording of calls, the telephony administrator must configure the system by enabling recording on the SIP trunk. Without this configuration, calls are not automatically recorded.
Reference:https://help.mypurecloud.com/articles/recording-in-genesys-cloud/
NEW QUESTION # 40
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.
- A. True
- B. False
Answer: A
Explanation:
Routing in Genesys Cloud CX directs customer interactions to the most suitable automated system or human agent based on defined rules, skills, or availability, ensuring efficient and effective communication handling.
NEW QUESTION # 41
Which of the following statements are true regarding the Preview API? (Choose two.)
- A. These resources are subject to both breaking and non-breaking changes at any time without notice.
- B. Any developer may access these resources with no restrictions.
- C. They are intended to be released publicly at some point in the future.
Answer: A,C
Explanation:
Preview APIs are made available as a preview of resources that are intended to be released publicly in the future.
Preview APIs are subject to both breaking and non-breaking changes at any time without notice.
NEW QUESTION # 42
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)
- A. You must collect general information such as building address number of floors, location contact information, etc.
- B. You must have the basic profile data for all users at the new location.
- C. You must have images of all the users located at the new location.
- D. You must know the exact coordinates of the new building.
- E. You must have Admin rights to Genesys Cloud CX.
Answer: A,E
Explanation:
To add a new location in Genesys Cloud CX, you need administrative privileges and must gather general location details such as address and contact information. These are required for properly setting up and managing the new site within the platform.
NEW QUESTION # 43
The application requesting to create a new user does not need a specific scope.
- A. True
- B. False
Answer: B
Explanation:
In Genesys Cloud CX, an application requesting to create a new user must have the appropriate scope (e.g., user:adminoruser:create) granted. This scope ensures that the application has the necessary permissions to perform user creation actions.
NEW QUESTION # 44
In Genesys Cloud CX, the term conversation is defined as an interaction between multiple participants over at least one media channel such as chat, phone, or email.
Each conversation contains the end-to-end data for all interactions between the participants.
- A. True
- B. False
Answer: A
Explanation:
In Genesys Cloud CX, a conversation refers to an interaction involving multiple participants over one or more media channels, such as chat, phone, or email. Each conversation encompasses comprehensive data for all interactions among the participants, providing a complete view of the engagement history.
Reference:https://help.mypurecloud.com/glossary/conversation/
NEW QUESTION # 45
Which ACD routing method routes an interaction to the next available agent?
- A. Disregard Skills. Next Agent
- B. BullseyeACD
- C. Standard ACD
- D. Preferred Agent
Answer: C
Explanation:
The StandardACD routing method in Genesys Cloud CX routes interactions to the nextavailableagent based on queue configuration, without modifying routing logic or preferences like skills or agent affinity. It ensures straightforward, availability-based distribution.
NEW QUESTION # 46
If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)
- A. Blank Script
- B. Default Inbound Script
- C. Default Outbound Script
- D. Default Callback Script
- E. Sales Script Template
- F. Collection Script Template
Answer: A,B,C,D
Explanation:
When creating a new script in Genesys Cloud CX, if no additional templates have been created, the following default templates are available:
Blank Script: A script without any pre-configured components, providing a blank canvas for customization.
Default Callback Script: The default script that pops for callbacks. Use this script if you have not specified another script in Architect to run in response to an in-queue callback action.
Default Inbound Script: The default script that pops for inbound calls.
Default Outbound Script: A default script for outbound dialing. It contains a control for updating contact list fields. When you base a script on this template, you must select a contact list in the script's properties.
Otherwise, Scripter shows no edit fields.
NEW QUESTION # 47
As the Genesys Cloud CX product grows, additions are made to the API to support new features in the form of new resources, new HTTP methods for existing resources, and so on.
When breaking changes are necessary, they are deferred to the next major revision of the API, whenever possible.
- A. True
- B. False
Answer: A
Explanation:
Genesys Cloud CX aims to minimize breaking changes to maintain backward compatibility for its users.
When breaking changes are necessary, they are typically deferred until the next major revision of the API, ensuring a smoother transition for developers and users.
NEW QUESTION # 48
Which of the following best defines Mandatory, Time-boxed, No early exit After Call Work (ACW)?
- A. The ACW status for the agent and will remain in that status until a Wrap-Up code is selected and the ACW is manually completed.
- B. The agent is automatically placed into an ACW status, and the system will automatically set the status to Available when the After Call Timeout is reached. The agent cannot set the status to Available if the ACW is completed early.
- C. Once the ACW status starts for the agent, the system will automatically set the status to Available again when the After Call Timeout is reached. The agent can set the status to Available if the ACW is completed early.
- D. The agent may or may not complete ACW. The system will set the status to Available after the interaction is completed. The agent is responsible for setting the availability appropriately if performing ACW.
Answer: B
Explanation:
In Mandatory, Time-boxed, No early exit ACW, agents are forced into ACW status after an interaction and must remain in that status until the timeout completes. They cannot exit early, ensuring consistent post-call handling within the defined time window.
NEW QUESTION # 49
The purpose of the Genesys Cloud CX API Change Management Policy is to articulate the agreement between our customers, partners, and the Genesys Cloud CX development team regarding API management and notification changes.
Choose all the Genesys Cloud CX API Change Types applicable to this scenario. (Choose four.)
- A. Breaking
- B. Deprecations
- C. New feature
- D. Non-Breaking
- E. Minor Bugs
- F. Emergency
Answer: A,B,C,D
Explanation:
The Genesys Cloud CX API Change Management Policy categorizes changes as Breaking,Non-Breaking, New Feature, and Deprecations to define how changes are introduced and communicated. These types help manage expectations around compatibility, feature rollout, and transition periods for customers and partners.
NEW QUESTION # 50
Which of the following statements is NOT true regarding numbering plan?
- A. Numbering plan is also known as a dial plan.
- B. Numbering plan can be added or modified based on the organizational requirements
- C. It is a telecommunication scheme where telephone numbers are assiqned to subscribers and telephony endpoints.
- D. It has to be created manually
Answer: D
Explanation:
This statement is not true. In Genesys Cloud CX, numbering plans (or dial plans) can be created automatically using default settings or manually configured as needed. They are flexible and can be modified based on organizational requirements, but manual creation is not mandatory.
NEW QUESTION # 51
Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)
- A. The DID number and extension are considered the same numbers and entered into the same phone.
- B. The user does not have the proper license type, roles, and permissions.
- C. The DID number and extension are not listed in the DED or extension pools.
- D. The DID number and the extension do not have the same last 4 digits.
Answer: B,C
Explanation:
For a user to receive calls via a DID number or extension in Genesys Cloud CX, the number must be properly provisioned in the system's DID or extension pools. Additionally, the user must have the appropriate license, roles, and permissions to handle voice interactions. Missing either of these configurations will prevent call delivery.
NEW QUESTION # 52
The _______________ perspective is a ledger-type event stream over some time interval with time stamps for every event that occurred during the period.
- A. Instantaneous Observation
- B. Aggregate Metrics
- C. Aggregate Records
- D. Detail Records
Answer: D
Explanation:
The Detail Records perspective in Genesys Cloud CX represents a ledger-type event stream that includes time- stamped records for every interaction event over a given time interval, offering granular insight into each step of the interaction.
NEW QUESTION # 53
Disabling file attachments in chat is related to _______________.
- A. Chat Settings
- B. Telephony
- C. Global Settings
- D. Security and Compliance
Answer: D
Explanation:
Disabling file attachments in chat is managed under Security and Compliance settings in Genesys Cloud CX, where administrators control data sharing options to meet organizational security policies.
NEW QUESTION # 54
Which Genesys Cloud CX feature helps reduce wait time for each call?
- A. Skill-based Routing
- B. Workforce Management
- C. llVR
- D. Automatic Call Distribution
Answer: D
Explanation:
Automatic Call Distribution (ACD) reduces wait time by efficiently routing incoming calls to the next available and most appropriate agent, minimizing idle time and ensuring quicker response for each customer.
NEW QUESTION # 55
You can compare API version changes using the versioning page.
- A. True
- B. False
Answer: A
Explanation:
Genesys Cloud CX provides a versioning page that allows developers to compare changes between different API versions. This tool helps in understanding updates, deprecations, and modifications across API versions, facilitating smoother transitions and integrations.
NEW QUESTION # 56
Which of the following statements is NOT true regarding Management Units?
- A. Agents that handle the same set of interactions should belong to the same management unit.
- B. A maximum of 100 agents can be added lo a single Management Unit.
- C. They help you create, manage, and view schedules for a group.
- D. Management Units partition agents and interactions into logical groups.
Answer: B
Explanation:
Cloud CX supports more than 100 agents per Management Unit. Management Units are used to logically group agents for scheduling and forecasting, and there is no such hard limit of 100 agents per unit.
NEW QUESTION # 57
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
- A. Performance > Workspace > Dashboards
- B. Admin > Contact Center
- C. Performance > Overview (Evaluations]
- D. Admin > Quality
Answer: A
Explanation:
In Genesys Cloud CX, to view agent evaluation scores, evaluation activity, and calibration activity in real time, navigate toPerformance > Workspace > Dashboards. This path provides access to the Quality Administrator dashboard, which offers comprehensive insights into these metrics.
Reference:https://help.mypurecloud.com/articles/quality-administrator-dashboard/
NEW QUESTION # 58
Which of the following statements are true? (Choose two.)
- A. A "query' endpoint is intended for users who need the most up-to-date data, and they need a response right now.
- B. A "query endpoint is best suited for bulk export of data.
- C. A "jobs' endpoint is intended for users who need the most up-to-date data, and they need a response right now.
D A jobs' endpoint is best suited for bulk export of data
Answer: A
Explanation:
A query endpoint provides real-time access to the most up-to-date data and returns the requested information immediately. This is ideal for scenarios where the user requires immediate responses.
A jobs endpoint, on the other hand, is designed for scenarios where bulk export of data is required. It processes requests asynchronously and provides a response when the export is complete, making it suitable for larger data sets that don't require an immediate response.
NEW QUESTION # 59
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