Genesys GCX-ARC Practice Exam - 62 Unique Questions
Latest Questions GCX-ARC Guide to Prepare Free Practice Tests
NEW QUESTION # 18
Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.
- A. MakeDateTime(3,5,2020)
- B. MakeDateTime(2020,5,3)
- C. MakeDateTime(2020,3,5)
- D. MakeDateTime(5,3,2020)
Answer: A
NEW QUESTION # 19
Which of the following components can be configured to read and write data from a CRM?
- A. Set Participant Data
- B. Call Data Action
- C. Set UUI Data
- D. Get Participant Data
Answer: A
NEW QUESTION # 20
Why must you create queues for ACD functionality to work?
- A. Queues are the waiting lines for interactions that are routed using ACD
- B. Queues are the waiting lines for the agents who will be assigned interactions through ACD
- C. Queues match agents to an appropriate interaction using ACD
- D. Queues provide ACD with a means to determine the skill level requirement of an interaction
Answer: C
NEW QUESTION # 21
You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)
- A. Use the directory feature for advertising the product.
- B. Use the prompt feature to play the product details every time customer dials your contact center.
- C. Use an outbound campaign to promote the product.
- D. Use the data tables feature for advertising the product.
Answer: B,C
NEW QUESTION # 22
Select all the possible measurements for the selection timeout of every menu. (Choose two.)
- A. Milliseconds
- B. Minutes
- C. Seconds
- D. Microseconds
- E. Hours
Answer: B,C
NEW QUESTION # 23
Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named "Welcome" that adds the audio within the .wav file under the English (United States) (en-us) language.
- A. prompt user Welcome/en-us
- B. prompt_user_Welcome_en-us
- C. prompt_user_Welcome/en-us
- D. prompt user Welcome_en-us
Answer: B
NEW QUESTION # 24
What would you select from the Performance menu to view real-time statistics for all active campaigns?
- A. Scripts
- B. Schedules
- C. Outbound Campaigns
- D. Campaign Management
Answer: C
NEW QUESTION # 25
What is the maximum prompt file size you can upload?
- A. 10 MB
- B. 20 MB
- C. 50 MB
- D. 25 MB
Answer: D
NEW QUESTION # 26
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
- A. The length of time that an agent may spend on each media type
- B. The number of different media types that an agent may handle simultaneously
- C. The media types that can interrupt current interactions that an agent is handling
- D. The maximum capacity that an agent may handle simultaneously for each supported media type
- E. The after call work time for each media type
Answer: B,C,D
NEW QUESTION # 27
Select the correct format for a literal string expression for the following sentence: He said, "I will schedule the meeting for the specific time zone with AM/PM settings".
- A. "He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/""
- B. "He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\""
- C. He said, I will schedule the meeting for the specific time zone with AM \\ PM settings\
- D. "He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\'"
Answer: B
NEW QUESTION # 28
Which of the following selects the interaction path and enhances the caller's experience before agent assignment?
- A. IVR
- B. Prompts
- C. Flow
- D. DTMF
Answer: B
NEW QUESTION # 29
Which variable's value indicates whether the flow is running in debug mode?
- A. Flow.IsTest
- B. Flow.IsDebug
- C. Flow.Version
Answer: B
NEW QUESTION # 30
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
- A. Scheduling
- B. Call Routing
- C. Architect
- D. Automatic Call Distribution
Answer: D
NEW QUESTION # 31
You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.
- A. Play Wait Time
- B. Hold Music
- C. Approximate Wait Time
- D. Play Estimated Wait Time
Answer: D
NEW QUESTION # 32
What browsers are supported for use with all Genesys Cloud features? (Choose two.)
- A. Safari
- B. Chrome
- C. Avant
- D. Firefox
- E. Internet Explorer
- F. Opera
Answer: B,D
NEW QUESTION # 33
Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)
- A. Media Capture
- B. IVR Capture
- C. Protocol Capture
- D. QoS Capture
Answer: A,C
NEW QUESTION # 34
Which ACD routing method routes interaction to the next available agent?
- A. Skills based routing
- B. Bullseye ACD
- C. Standard ACD
- D. All of the above
Answer: C
NEW QUESTION # 35
What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?
- A. Menu Selection Timeout
- B. Timeout
- C. No Entry Timeout
- D. Inter-Digit Timeout
Answer: D
NEW QUESTION # 36
Which definition matches the ACD Evaluation Method Best Available Skills?
- A. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills
- B. Matches the interaction to the first available agent who has all of the requested skills
- C. Looks for the first available agent and ignores any skill requirements
Answer: A
Explanation:
Explanation
ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.
NEW QUESTION # 37
The FindSkill() function is not case sensitive when performing a search.
- A. True
- B. False
Answer: A
NEW QUESTION # 38
The interaction may not route properly if the default language skill is not selected.
- A. True
- B. False
Answer: A
NEW QUESTION # 39
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