2021 Valid PEGAPCDC85V1 Real Exam Questions (Updated) 100% Dumps & Practice Exam
[UPDATED 2021] Pegasystems PEGAPCDC85V1 Questions Prepare with Free Demo of PDF
NEW QUESTION 33
U+ Bank, a retail bank, wants to begin promoting credit card offers via email to qualified customers. The business would like to ensure that the outbound run always uses the latest customer information.
What do you configure to implement this requirement?
- A. Select different audience sample with similar profile
- B. Select Refresh the audience
- C. Run the starting population segment daily
- D. Trigger an external ETL (Extract-Transform-Load) process
Answer: C
NEW QUESTION 34
What does a solid arrow from a "Set Property" component to a "Filter" component mean?
- A. To evaluate the "Set Property" component, the "Filter" component is evaluated first.
- B. A property from the "Set Property" component is referenced by the "Filter" component.
- C. Information from the "Set Property" component is copied over to the "Filter" component.
- D. There is a one-to-one relationship between a "Set Property" and a "Filter" component.
Answer: B
NEW QUESTION 35
U+ Bank, a retail bank, wants to show home loan offers to customers who log in to their website. U+ Bank decides to use the Pega Customer Decision Hubtm.
What information does the U+ Bank website receive in response to the real-time container request by Customer Decision Hub?
- A. Only the image location
- B. Only relevant action details and its treatment details
- C. Only the action name and description
- D. Only the image location and its placement type
Answer: B
NEW QUESTION 36
Aggregation components provide the ability to________________.
- A. choose between actions
- B. make calculations based upon a list of actions
- C. set a text value to a strategy property
- D. filter actions based on priority and relevance
Answer: B
NEW QUESTION 37
U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.
Which two valid actions do you create? (Choose Two)
- A. 1% cash back credit card
- B. Credit card status
- C. No annual fee credit card
- D. Credit card number
Answer: B,C
NEW QUESTION 38
Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.
Which two channels can the company use to present the new data plan to a customer? (Choose Two)
- A. Retail store
- B. Chatbot
- C. Billboard
- D. Television
Answer: B,D
NEW QUESTION 39
The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hubtm on its website to promote new offers to each customer.
Place the events in the sequential order.
Answer:
Explanation:
NEW QUESTION 40
A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?
- A. Interaction history
- B. Offers ranking
- C. Call intent detection
- D. Dispute handling strategy
Answer: D
NEW QUESTION 41
The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
What is the number of outputs that each component has?
- A. Set-Property=4, Results=4
- B. Set-Property=4, Results=1
- C. Set-Property=1, Results=4
- D. Set-Property=1, Results=1
Answer: C
NEW QUESTION 42
U+ Bank uses a Next-Best-Action decision strategy to automatically approve credit card limit changes requested by customers. A scorecard model determines the customer credit score. The automatic approval of credit card limits are processed based on the following criteria set by the bank:
The bank wants to change the threshold value for the USD 2000 credit limit from "<175" to "<200".
As a Strategy Designer, how do you implement this change?
- A. Change the cutoff value in the results tab of the scorecard model
- B. Change in the strategy the condition from ".pxSegment <=175" to ".pxSegment <=200"
- C. Map the score value in the decision strategy to "<=200".
- D. Change the cutoff value in the results tab of the scorecard decision component
Answer: A
NEW QUESTION 43
In Pega Customer Decision Hubtm, the characteristics of an action are defined by using
- A. plain text
- B. logos
- C. properties
- D. banners
Answer: C
NEW QUESTION 44
U+ Bank uses Pega Customer Decision Hubtm to display an offer to its customers on the U+ Bank website.
The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.
What do you configure in the Next-Best-Action Designer to achieve this outcome?
- A. Customer segments
- B. Arbitration rules
- C. Contact policy rules
- D. Engagement policies
Answer: A
NEW QUESTION 45
Myco, a telecom company, uses Pega Customer Decision Hubtm to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.
As a decisioning consultant, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?
- A. preview section from the email content editor
- B. schedule an outbound run with a limited number of customers
- C. a list of customer email addresses from the Test Message tab
- D. a seed list from the Test Message tab
Answer: D
NEW QUESTION 46
As a decisioning consultant, you advise the board on the business issues for which they must use the Next-Best-Action strategy.
Which three business issues do you recommend? (Choose Three)
- A. Accounting
- B. Collections
- C. Service
- D. Retention
- E. Resource Planning
Answer: A,B,D
NEW QUESTION 47
To access a property from an unconnected component, you use the____________.
- A. dot-property value directly
- B. customer-dot-property construct
- C. property value
- D. component-dot-property construct
Answer: D
NEW QUESTION 48
U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website- The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer has clicked on any of the mortgage offers a total of three times in the last 7 days, do not show any mortgage offers to that customer for the next 10 days.
- A. Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 10 days.
- B. Suppress an action for 10 days if there are three clicks for any channel in the last 7 days.
- C. Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 7 days.
- D. Suppress an action for 7 days if there are three clicks on the web channel in the last 10 days.
Answer: B
NEW QUESTION 49
U+ Bank wants to use Pega Customer Decision Hubtm to show the Reward Card offer to the qualified customers on its website. In preparation, the action, the treatment, and the real-time container are already created. As a decisioning consultant, you are now expected to make the remaining configurations in the Next-Best-Action Designer's Channel tab to enable the website to communicate with the Pega Customer Decision Hub.
To achieve this requirement, which two tasks do you perform in the Next-Best-Action Designer's Channel tab?
(Choose Two)
- A. Add contact policy rules
- B. Enable web channel
- C. Define the starting population
- D. Map the real-time container to a business structure level
Answer: B
NEW QUESTION 50
Myco, a telecom company, has recently implemented Pega Customer Decision Hubtm. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?
- A. Contact policies
- B. Audience
- C. Engagement policies and Arbitration
- D. Segmentation
Answer: C
NEW QUESTION 51
In a Decisioning Strategy, which decision component is required to enable access to the Customer properties like age, income, etc.?
- A. None, properties are available
- B. Data Import
- C. Proposition Data
- D. Set Property
Answer: D
NEW QUESTION 52
U+ Bank, a retail bank, wants to include offer related images in the emails that they send to their qualified customers. As a decisioning consultant, what best practice must you follow to include images in the emails?
- A. Embed images in the email directly
- B. Attach images to the email
- C. Provide links to images in the email
- D. Host images on an external server
Answer: C
NEW QUESTION 53
U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.
- A. Suppress an action for 14 days if there are five rejects for web channel in the last 10 days
- B. Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
- C. Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days
- D. Suppress an action for 10 days if there are five impressions for any channel in the last 14 days
Answer: B
NEW QUESTION 54
U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.
What changes do you need to make in the decision strategy for the updated scorecard to take effect?
- A. Remap the scorecard property in the decision strategy for the change to take effect.
- B. A new proposition filter needs to be configured in the strategy to filter on customer income.
- C. The score calculation is independent of the strategy and no change is required.
- D. Add a new Group By component for the mortgage limit calculation.
Answer: B
NEW QUESTION 55
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