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Apple 9L0-005 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Safety and Environmental Guidelines | 15% | - Electrostatic Discharge (ESD) Safety
|
| Topic 2: Disassembly, Repair and Reassembly | 25% | - Disassembly Procedures
|
| Topic 3: Troubleshooting Methodology | 25% | - Diagnostic Tools and Procedures
|
| Topic 4: Product Knowledge and Specifications | 20% | - Hardware Architecture
|
| Topic 5: Software and Firmware | 15% | - Firmware Updates and Configuration
|
Apple Desktop Service Certification Sample Questions:
Which FOUR of the following actions helps reduce the risk of damage from ESD? SELECT FOUR
- A. Always place ESD-sensitive components on metal surfaces.
- B. Ground yourself and the equipment you are working on.
- C. Do not bring plastic, vinyl, or foamed polystyrene near ESD-sensitive components.
- D. Handle all ESD-sensitive boards by the connectors, not the edges.
- E. Use static-shielding storage bags for ESD-sensitive components.
- F. Do not touch anyone who is working on ESD-sensitive components.
Correct Answer: B,C,E,F 🗳️
Which of the following Apple diagnostic utilities is the most appropriate for a service technician to test a Mac Pro?
- A. Tech Tool Deluxe
- B. Mac Test Pro
- C. Apple Service Diagnostic
- D. Apple Hardware Test
Correct Answer: C 🗳️
When setting up a minimal system using the component isolation technique, you start with only the components necessary to _____.
- A. boot the system into Mac OS X
- B. boot the system into Open Firmware diagnostics
- C. hear a boot chime and/or see a flashing question mark on a display
- D. boot the system into Mac OS 9
Correct Answer: C 🗳️
According to Apple's troubleshooting process, systematic fault isolation is a search procedure that successively eliminates half the system as a possible trouble source.
- A. False
- B. True
Correct Answer: B 🗳️
You are troubleshooting an eMac system that has Mac OS X. The icon of a connected external FireWire drive is not appearing on the Finder Desktop. Which of the following would be MOST useful in troubleshooting this issue?
- A. Network Utility
- B. System Profiler
- C. Terminal
- D. Process Viewer
- E. Apple Hardware Test
Correct Answer: B 🗳️
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