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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. What is the process framework of the Operations Model?

A) The process framework view defines the process structure and flows across the functions and the interfaces to other parties in order to deliver the services.
B) The Process Framework is a single cross functional process that allow the interaction of the functions, it highlights possible overlapping between functions and it improve the quality of the service delivery.
C) The Process Framework provides suggestions on how to apply the processes within different organization with the related functions in order to deliver the service.
D) The Process Framework provides standard processes which can be used directly for each project in order to deliver the service.

2. Which option is MOST likely to considerably reduce service costs?

A) The use of subcontractors.
B) Controlling Field Operations from the GD
C) Provision of services using the shared delivery model.
D) Utilise best practice from NSN's PS Global Services.

3. A Network Operations delivery is experiencing difficulties in the SLA compliance of one of its key Field Ops Subcontractors. It has been estimated by the operations team that, if the subcontractor breaches the MTTR SLA in the next reporting period, NSN will incur $10,000 in penalties. The probability of the subcontractor breaching the SLA is 50 %, based on the fact that this has happened before. What is the expected monetary value of this risk event occurring?

A) $5,000.
B) $2,500.
C) $20,000.
D) $10,000.

4. One of the (G)NOC employees has made an error due to a procedure misunderstanding which has caused a major outage and the customer is very angry and demanding you remove the employee from the organization.
What is the MOST correct course of action?

A) Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and ask permission to retain the employee.
B) Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and that employee has been fired.
C) Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and you will also remove the employee as soon as possible.
D) Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and that you guarantee it will not happen again.

5. A good invoicing and payment procedure will have the following key highlights:

A) Allows flexibility for customer to pay when they can.
B) Is in line with NSN cash generation targets and strictly enforced.
C) Offers no incentives to customer to pay on time.
D) is not capable of being amended based on change orders.

Solutions: