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HP LaserJet Solutions Sample Questions:

1. A jam code can locate a jam, and often identify the cause of the jams. What does the code read in the paper path?

A) trays
B) sensors
C) rollers
D) flags

2. What can a user do in the Printing Preferences dialog box?

A) enable printer spooling
B) manage stored jobs
C) change security features
D) select the paper source

3. Certpaper.com is experiencing an issue with their Color LaserJet 3700 printer. The black color is faded or missing. What are two ways you could resolve the issue? Select TWO.

A) the K-Clutch needs to be replaced
B) the ITB needs to be replaced
C) the HVPS needs to be replaced
D) the toner needs to be replaced

4. Certpaper.com has a LJ 9000 printer connected to a 3000 sheet Stapler/Stacker. The stapler/stacker has been serviced and the now the printer is booting up with a 49.4c02 error. What needs to be done to resolve the issue?

A) the stapler/stacker was left in service mode after servicing, and needs to be reset
B) the printer firmware needs to be upgraded
C) the firmware DIMM needs to be replaced
D) the 3000 sheet stapler/stacker firmware needs to be upgraded

5. Certpaper.com has a Color LaserJet 1500 printer with no tool box installed on the PC. The printer has stopped working and the 'Go', 'Ready' and 'Attention' lights are on steady. What would you do to identify the cause?

A) Have the customer press and hold the 'Go' and 'Job Cancel' buttons to check the secondary error code.
B) Have the customer installs the Toolbox to check the error.
C) Inform the customer that they will not be able to check the issue and help them schedule a tech to come and isolate the issue.
D) Have the customer installs the drivers and check their status.

Solutions: