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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Project and Sales Capability | - Quotation and Configuration
|
| Topic 2: AICC Industry Trends and Market Opportunities | - AICC Market Analysis
|
| Topic 3: AICC Solution Design and Scenarios | - Solution Planning
|
| Topic 4: Huawei AICC Solution Overview | - AICC Architecture
|
| Topic 5: Huawei AICC Product Features | - AI Capabilities
|
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. When migrating from a legacy TDM-based PBX/ACD to an all-IP AICC solution, what is the purpose of a VoIP Gateway in the initial phased cut-over plan?
A) To provide a temporary bridge, allowing IP-based AICC agents to interact with the legacy TDM trunks and queues.
B) To replace the existing ACD immediately.
C) To act as the new CTI server.
D) To convert analog agent phones to IP phones.
2. What is a key technical advantage of using VoiceXML (VXML) for IVR application development in AICC compared to a proprietary scripting language?
A) VXML allows for portability across different VXML-compliant platforms, reducing vendor lock-in.
B) VXML is inherently more secure than any other protocol.
C) VXML integrates directly with SIP trunks without a media server.
D) VXML requires less processing power, leading to higher port density.
3. A customer's business requires that all interactions (calls, chats, emails) for a single customer case are logically grouped together, regardless of the channel or time. Which AICC capability is designed specifically for this purpose?
A) Call Recording
B) Interaction Correlation
C) IVR Self-Service
D) Skill-Based Routing
4. Which component in the AICC architecture is most directly responsible for translating a customer's web chat text into a structured intent that can be used for automated responses or routing?
A) CTI Server
B) Natural Language Processing (NLP) Engine
C) ICD Router
D) Media Server
5. When proposing an AICC solution to replace a legacy system, which non-functional requirement is often the most difficult and costly to meet for a large, established contact center?
A) The ability to make outbound calls.
B) The integration with a multitude of existing backend systems (CRM, ERP, etc.).
C) The color scheme of the agent desktop.
D) The support for a specific language.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |
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