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SAP C_TCRM20_60 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| CRM Fundamentals and Architecture | 8-12% | - CRM Basics
|
| Interaction Center | 8-12% | - Customer Interaction Processing
|
| Activities and Business Transactions | 8-12% | - Transaction Processing
|
| Service Process | 12-16% | - Service Management
|
| Sales Process | 12-16% | - Sales Management
|
| Organizational Model and Master Data | 8-12% | - Master Data Management
|
| Marketing Fundamentals | 8-12% | - Marketing Processes
|
| Middleware and Integration | 12-16% | - Data Exchange
|
| Pricing and Billing Integration | 8-12% | - Pricing Concepts
|
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