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BlackBerry 10 Support Specialist Sample Questions:

1. A user launches the BlackBerry World and receives an error that the device could not connect to server. What does this indicate?

A) The device radio is not enabled and provisioned.
B) The mobile network radio is not enabled and account is not provisioned.
C) The NFC radio is not enabled.
D) The airport mode is not enabled.

2. All users are no longer able to activate using their Username. Activation Password and SRP. However they are able to use a Fully Qualified Domain Name of the BlackBerry Device Service (BDS). What setting in BlackBerry Administration Service (BAS) would be the most likely cause of this issue?

A) Proxy profile is configured to use VPN incorrectly
B) BlackBerry Dispatcher is configured with an Enterprise Proxy
C) Allow activation over BlackBerry infrastructure set to yes
D) Allow activation information to be emailed is set to no

3. Which option from the Setup application would you use to migrate from an existing Blackberry 10 (BB10) device to a new Blackberry 10 device?

A) Device Switch
B) Accounts
C) BlackBerry Protect
D) BlackBerry App World

4. What has to be done to bring over an application from a BlackBerry OS (BBOS) smartphone to a BlackBerry 10 (BB10} smartphone?

A) The application can be installed using a SD card containing the BBOS application.
B) Such applications can only be pushed from the server.
C) The same BBID needs to be used to install the application.
D) Search the application using BlackBerry World from the BlackBerry 10 (BB10) smartphone and install it.

5. A user reports that they are unable to enable BlackBerry (BB) Protect. What steps should they follow to make sure that it is enabled?

A) Swipe down, go to Settings, click on Security, enable Device password.
B) Swipe down, go to Settings, click on Location Services.
C) Swipe down, go to Settings, click on BB Protect.
D) Swipe down, go to Settings.

Solutions: