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Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. A communications company wants to improve their quote-to-order journey experience. The journey has several steps, which include selecting products and services, and integration with the inventory system for device reservation. They want to create a modern, multi-channel experience.
What approach should a Consultant take during planning to ensure optimal development and time to market?

A) Plan for three user stories running in parallel: UX Design, Device Reservation API, and Inventory System Integration. UX only requires the API information to be complete.
B) Plan for three user stories running sequentially: UX Design first, Device Reservation API second, and Inventory System Integration last.
C) Knowing the exact data exchanged in integration is an input to the UX design. Detailed design of the integration step is required before UX design can start.
D) UX experience is the most important. Fully design and validate the UX before designing the integration step.

2. Which of the following three capabilities are available with Salesforce Maps Advanced to support Store Visit planning?

A) Visit Windows
B) Visit Prioritization
C) Real-time Traffic-based Routing
D) Constraint based Routing
E) Gantt-chart Routing

3. Feedback from their Sales Agents about their current legacy system's quoting and order capture flows:
They often need to refer back to their training documentation for routine customer requests They are able to handle the majority of customer requests themselves despite current challenges Routine customer requests require many clicks and they want the new system to focus on user experience One of the common MACD transactions is to increase the quantity of the assets.
What approach should a Consultant recommend for designing the quoting and order capture flows in Communications Cloud to alleviate the agents' feedback while minimizing implementation efforts?

A) Leverage OmniScripts for all use cases to minimize the training effort for the Sales Agents
B) Leverage guided selling OmniScripts for common use cases, and the CPQ Cart for other use cases
C) Leverage the CPQ Cart for all cases to minimize the implementation effort
D) Build a custom CPQ Cart using FlexCards and LWC to align to the legacy system's UI

4. Field Reps would like to monitor the team messages throughout the day while completing tasks. Which solution provides the optimal user experience while using a tablet?

A) Create a quick action to create a note addressed to a team member
B) Extend every Consumer Goods Cloud mobile page to add a link to navigate to Chatter
C) Extend the visit List by leveraging the two column layout where one column is the visit list and the second is a messages
D) Display a notification for every message that a team member sends while the Field Rep is on the app

5. United Telecom (UT) has initiated high-speed offerings on Communications Cloud after upgrading its network.
Which out-of-the-box MACD process should UT consider when upgrading existing assets to high-speed offers for interested customers?

A) Modify order
B) Disconnect and new order
C) Apply Promotion
D) Change of Plan

Solutions: