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The Avaya Aura Contact Center CCT and Multimedia Implementation certification path includes only one 6209 certification exam.
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Avaya 6209.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center Multimedia | - Routing and prioritization mechanisms - Outbound campaign management - Inbound multimedia contact types (email, IM, web, SMS, etc.) |
| Administration and Reporting | - Real-time monitoring - Historical reporting and analytics |
| Maintenance and Troubleshooting | - System diagnostics - Issue resolution and recovery procedures |
| Design and Integration | - Network and licensing requirements - System integration with Avaya Aura platform |
| Avaya Aura Contact Center Overview | - Contact Center architecture and components - Deployment models and server types |
| Application Deployment | - Orchestration Designer usage - Configuration of multimedia services |
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