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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop.
How any agents do the supervisors have the ability to monitor?

A) 5 or less
B) 20 or less
C) 15 or less
D) 10 or less

2. Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)

A) Multiple Servers with Single VMS
B) CM Server Separation
C) Multiple Server - Multiple VMS
D) Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)

3. Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)

A) Performance
B) Progressive
C) Preview
D) Proficient
E) Predictive

4. Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)

A) Avaya Experience Portal
B) Avaya Contact Center Select
C) Voice Portal
D) Avaya Aura® Communication Manager
E) Avaya Aura® Contact Center

5. A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)

A) Workforce Management
B) Quality Monitoring
C) Desktop and Process Analytics
D) Customer Feedback
E) Speech/Voice Analytics

Solutions: