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Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation & Configuration | 35% | - Avaya IP Office system deployment - Licensing, feature activation, and system setup - User configuration, dial plan, and routing - Voicemail, messaging, and unified communications |
| Infrastructure & Requirements Gathering | 25% | - Existing PBX, dial plan, and telecom infrastructure - Data network assessment and readiness - Customer business and productivity requirements - Application integration and capacity planning |
| Network & Telephony Integration | 20% | - Security and access control - LAN/WAN connectivity and QoS - SIP trunking and PSTN connectivity |
| Maintenance, Troubleshooting & Support | 20% | - System monitoring and routine maintenance - Backup, restore, and software updates - Fault isolation and issue resolution |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?
- A. Historical Reporting Application
- B. Call Detail Reporter
- C. System Status Application
- D. Advanced Summary Reporter
Correct Answer: C 🗳️
Application can be used in Conjunction with one-X Portal to provide full softphone and call handing capability for us
- A. Office Voice Portal
- B. Office Softconsole
- C. Office Phone Manager Pro
- D. Office Video Softphone
Correct Answer: D 🗳️
An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
- A. The CCR Agent is not logged into the telephone.
- B. The CCR Agent is checked on the user's telephony tab.
- C. The CCR Agent is not a CCR administrator.
- D. All of the CCR licenses are being used.
- E. The CCR Agent is in After Call Work (ACW).
Correct Answer: B 🗳️
Which hunt group supports Forward Hunt Group Calls?
- A. Longest Waiting
- B. Collective
- C. Collective Call Waiting
- D. Sequential
Correct Answer: D 🗳️
Which two steps must be completed to get Embedded Voice Mail (EVM) Dial by Name to work correctly? (Choose two.)
- A. Add names to the system directory.
- B. Configure Dial By Name action off Auto Attendant.
- C. Embedded Voicemail code is set.
- D. Users need to record their names.
Correct Answer: B,C 🗳️
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