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Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation & Configuration | 35% | - Avaya IP Office system deployment - Licensing, feature activation, and system setup - User configuration, dial plan, and routing - Voicemail, messaging, and unified communications |
| Infrastructure & Requirements Gathering | 25% | - Existing PBX, dial plan, and telecom infrastructure - Data network assessment and readiness - Customer business and productivity requirements - Application integration and capacity planning |
| Network & Telephony Integration | 20% | - Security and access control - LAN/WAN connectivity and QoS - SIP trunking and PSTN connectivity |
| Maintenance, Troubleshooting & Support | 20% | - System monitoring and routine maintenance - Backup, restore, and software updates - Fault isolation and issue resolution |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Question 1
Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?
A. Historical Reporting Application
B. Call Detail Reporter
C. System Status Application
D. Advanced Summary Reporter
Question 2
Application can be used in Conjunction with one-X Portal to provide full softphone and call handing capability for us
A. Office Voice Portal
B. Office Softconsole
C. Office Phone Manager Pro
D. Office Video Softphone
Question 3
An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
A. The CCR Agent is not logged into the telephone.
B. The CCR Agent is checked on the user's telephony tab.
C. The CCR Agent is not a CCR administrator.
D. All of the CCR licenses are being used.
E. The CCR Agent is in After Call Work (ACW).
Question 4
Which hunt group supports Forward Hunt Group Calls?
A. Longest Waiting
B. Collective
C. Collective Call Waiting
D. Sequential
Question 5
Which two steps must be completed to get Embedded Voice Mail (EVM) Dial by Name to work correctly? (Choose two.)
A. Add names to the system directory.
B. Configure Dial By Name action off Auto Attendant.
C. Embedded Voicemail code is set.
D. Users need to record their names.
Solutions:
| Question 1 Answer: C | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: B,C |
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