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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. The Customer Call Reporter (CCR) server IP address is 192.168.42.100. After installing CCR and creating a Supervisor, what is the correct link for a remote CCR Agent to login?

A) http://192.168.42.100:8080/inyama/inyama.html
B) https://localhost/CCRWebAgent
C) http://localhost/CCRWebAgent
D) http://192.168.42.100:8888
E) http://192.168.42.100/CCRWebClient

2. Which two IP Office applications can be installed on the same server? (Choose two.)

A) IP Office Voicemail Pro up to 16 voicemail ports
B) IP Office Voicemail Pro up to 20 voicemail ports
C) CCR
D) one-X Portal

3. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS phone. What will resolve the problem?

A) The CCR lost connection to IP Office; just wait until the LED on the CCR status turns green again and the phone will start to work.
B) The 5420 DS is corrupted and must be replaced.
C) The 5420 DS is no longer supported.
D) If IP Office does not restart correctly; power-off and power-on IP Office and the problem will be corrected.
E) Start the IP Office Manager application.

4. Which three are required to get UMS working on a client PC? (Choose three.)

A) a compatible Internet browser
B) UMS Client application installed on the user's PC
C) VoiceMail Pro installed with the UMS option loaded on a server
D) MAPI Profile installed and configured on the VoiceMail Pro server
E) UMS Web Service is enabled on the User Profile in the configuration

5. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)

A) Continuous Log
B) Resource View
C) Selective View
D) Development Tracing
E) Snapshot

Solutions: