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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is one of the goals when first meeting with customers?

A) Determine how much budget they have
B) Provoke your customer to thought and action as to how Social Business is changing how we work.
C) Deliver high-pressure sales tactics to close the deal
D) Ask them which products they are going to buy today

2. What is the best route for 'gaining social trust'?

A) Ask your supplier network to blog about their relationship with you.
B) Ask your employees to blog about your company in any of the blogs they participate in.
C) Strive for the highest number of hits on your Web site.
D) Identify and develop relationships with tippers in your industry.

3. Which IBM product increases the speed of social businesses, and can be considered as the action behind social businesses, making them more nimble?

A) IBM Rational Application Developer
B) IBM Lotus Symphony
C) IBM Lotus Organizer
D) IBM Sametime

4. Which is the appropriate response when a customer brags that it is their people that differentiate them from the competition?

A) What better way to leverage those people in your organization than by letting them utilize social business tools to make them more engaged, transparent, and nimble
B) Your people are costing you too much money. Let me show you how to replace them with computers.
C) Machines are more reliable than people.
D) People don't add to the shareholder value, only profits do.

5. What can Social Business can be defined as?

A) Applying social tools across the entire organization for a broader return on investment
B) External-facing channels that only Public Relations and Marketing utilize
C) Popular sites like Facebook and Twitter that only distract workers
D) A subset of Social Media

Solutions: