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SAP C_C4H410_01 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration & Data Migration | - Integration with backend systems - Data migration templates and mapping |
| Topic 2: Reporting & Analytics | - Dashboards and key figures - Analytics work center design |
| Topic 3: Sales Planning & Forecasting | - Sales target planning dimensions - Forecasting based on opportunity attributes |
| Topic 4: Sales Cloud Overview & Scoping | - Business process scenarios - Functional capabilities of SAP Sales Cloud |
| Topic 5: Fine Tuning & Administration | - Workflow and rules for automation - Business roles and access control |
| Topic 6: Account and Contact Management | - Account hierarchy and master data - Contact assignment and relationship handling |
| Topic 7: Quotations and Order Management | - Order management basics - Sales quote processing |
| Topic 8: Lead & Opportunity Management | - Lead processing and lifecycle - Opportunity creation and qualification |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
Which features are available when you create a sales forecast?
There are 2 correct answers to this question.
Response:
- A. Multi-dimensional forecasting
- B. Multi-level categorization
- C. Multi-level overrides
- D. Multi-dimensional rules
Correct Answer: A,C 🗳️
Which follow-up documents can you create after a visit?
There are 3 correct answers to this question.
Response:
- A. Visit planner
- B. Opportunity
- C. Service ticket
- D. Contract
- E. Sales quote
Correct Answer: B,C,E 🗳️
Which elements in a ticket are uniquely identified using a registered product?
There are 2 correct answers to this question.
Response:
- A. Warranty
- B. Service Entitlements
- C. Service Level Agreements
- D. Contract
Correct Answer: A,B 🗳️
What options do you have when you create an activity plan?
There are 2 correct answers to this question.
Response:
- A. Add product feedback.
- B. Define if tasks are mandatory.
- C. Create follow-up quotes, orders, and opportunities.
- D. Include tasks with notes and attachments.
Correct Answer: B,D 🗳️
When do you implement the Approval process in SAP Hybris Cloud for Customer?
There are 3 correct answers to this question.
Response:
- A. You want to define multiple review steps for the same business object.
- B. You want different reviewers for a business object based on different conditions.
- C. You want another user to review a business object before it can be processed further.
- D. You want the direct approver of a business object to be the reporting line manager.
- E. You want to define multiple review processes for the same business object.
Correct Answer: A,B,C 🗳️
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