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Salesforce Certified Slack Consultant Sample Questions:

1. You are working with your client to design and tailor curriculum for their upcoming Admin Essentials training. In order to ensure that the training adequately prepares Admins to support users across the company, you want to confirm which permissions are enabled for Workspace Owners and Admins.
Which two project deliverables should you review to find this information?

A) Roles and responsibilities matrix
B) Communications plan
C) Policies & settings documentation
D) Statement of work (SOW)
E) Grid Orientation curriculum

2. Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?

A) New employees receive a private welcome bot message congratulating them on joining the team at BestHR with some important information to get started.
B) New employees receive a welcome bot message and are prompted to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
C) New employees receive a message from their manager asking for the new employee to post an introduction to a company-wide #welcome channel.
D) New employees are prompted by their managers to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.

3. You learn during the project kickoff session that a client recently purchased Enterprise Grid with the hopes of growing their market share by strengthening partnerships with external vendors. The client is also looking to improve company culture by encouraging employees to engage in cross-functional collaboration more often.
You need to help the client draft their vision statement for Slack.
Which vision statement is the most appropriate for your client?

A) Slack will be the core communication platform and will scale our business by providing a secure method of communication with external organizations.
B) Slack will enable us to expedite our sales cycle time by 50%, while supporting our employees with seamless communication power.
C) With Slack we will build deeper connections by using a single global collaboration platform.
D) Slack will help ensure our people and teams have the best collaboration tools by using a leading enterprise software that is intelligent, innovative and flexible.

4. You're advising your client to set up user support processes.
What is the best course of action for a user to resolve a Slack access issue?

A) Search the company's IT resources by reading through troubleshooting instructions for access to Slack.If the issue remains unresolved, escalate to a service ticket.
B) Log a service ticket with the IT department about access. If no response is received within 24 hours, follow up with an email.
C) Restart the computer, and connect and disconnect to Wi-Fi. If the issue remains unresolved, request a new password by logging a service ticket.
D) Post in the #help-slack channel and wait for a response. Follow up with a phone call to the service desk to regain access.

5. Your client is trying to add a custom field for all members to add their favorite dessert in Slack profile.
How would you recommend they set up this field?

A) In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Edit the field to update from SCIM and publish the changes.
B) In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Publish the changes.
C) In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Edit the field to update from API and publish the changes.
D) In their IDP, add a field "Favorite Dessert". Edit the field to update from SCIM and publish the changes.

Solutions: