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Salesforce Certified Business Analyst Sample Questions:

1. At Cloud Kicks (CK), the marketing director's management style is results-driven. CK uses scrum methodology when developing improvements to its Salesforce org. The director requests urgent enhancements in the middle of a sprint that require changes by the development team, The director believes their needs are of the highest importance.
What should the business analyst do when disruptions to the project occur?

A) Interpret the requests as guidelines to be used when determining priorities for the upcoming release.
B) Focus on the agreed upon deliverables instead of the new requests to prevent overallocation of resources.
C) Ask the project manager for an additional resource to implement the new requests.

2. The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.
What should the BA do when responding to the new employee's input?

A) Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities.
B) Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind.
C) Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge.

3. A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively.
What should the BA confirm about the user stories when completing this review?

A) They can be easily prioritized and are small enough to estimate accurately.
B) They contain substantial details and focus on technical elements.
C) They are dependent on related acceptance criteria and overlap with other use cases.

4. Universal Containers has a Salesforce Knowledge base solution; however support agents have indicated that the system has duplicate knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution option, the business analyst (BA) noticed an idea in the Salesforce IdeaExchage that directly addresses this requirement. The idea is in beta testing and will generally available in the next release.
What should the BA suggest?

A) Ask the Salesforce Account Executive to release the idea early.
B) Ask the development team to build a custom solution based on the idea.
C) Ask the support manager to wait until the idea is released.

5. Of the following Locale Settings, select which one CANNOT be selected when creating a new user.

A) Language
B) Locale
C) Working Hours
D) Time Zone

Solutions: