Long and tough does not mean impossible — it means preparation matters more. The 1z1-981 materials at TestValid give you 73 practice questions covering the Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials objectives, with 365 days of free updates to keep every session relevant.
Oracle 1z1-981 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials |
| Exam Number: | 1Z0-981 |
| Related Certifications: | Oracle CX Cloud Service Certification Oracle Customer Experience Cloud Certification |
| Exam Price: | USD 245 |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | Retired / No longer actively offered (historical Oracle certification) |
| Exam Format: | Multiple Choice, Multiple Response |
| Passing Score: | 65-70% |
| Available Languages: | English |
| Real Exam Qty: | 60-70 |
| Recommended Training: | Oracle CX Cloud Training |
| Exam Registration: | Oracle Certification Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or testing center (Oracle Testing Center / Pearson VUE depending on region and availability at time of offering) |
| Pre Condition: | No strict prerequisite officially required; recommended familiarity with Oracle CX Cloud Service and contact center operations. |
| Official Syllabus URL: | https://education.oracle.com/ |
Oracle 1z1-981 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Analytics | - Historical reporting
|
| System Configuration and Administration | - Platform setup
|
| Routing and Work Distribution | - Routing rules and policies
|
| Integration and Extensibility | - External system integration
|
| Cross-Channel Contact Center Fundamentals | - Contact center architecture and components
|
What to Know About the 1z1-981 Exam and Our Services
According to the latest exam information, the 1z1-981 exam contains 60-70 questions and runs for 120 minutes minutes. Simulating that exact limit in practice builds the pacing a tough exam demands.
The Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials blueprint centers on these domains:
- Routing and Work Distribution
- Integration and Extensibility
- System Configuration and Administration
Further domains complete the official outline — the question bank covers every one.
Registration goes through the official channels below:
Pick a test center or online slot that suits your calendar, and book early — preparation goes smoother with a date in place.
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A team of IT experts and certified trainers with rich experience in the Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials field writes it — and keeps it honest. Every answer is expert-verified, the content is checked continuously for updates, and each new 1z1-981 version is emailed to you free for 365 days. Compared with training institutions, the bank is affordable and self-paced; compared with guesswork, it is systematic. Download the free demo first, and if anything goes wrong — even a simple downloading problem — 24/7 customer assistance is one message away.
Oracle lists these official training options for candidates:
Structured training plus consistent self-practice covers both depth and exam readiness.
Oracle states the following prerequisites for the Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials: No strict prerequisite officially required; recommended familiarity with Oracle CX Cloud Service and contact center operations..
Confirm the current requirements on the official certification page before you register.
Currently, the 1z1-981 exam requires a passing score of 65-70%, with a registration fee of USD 245. Oracle sets both figures, so verify the latest on the official site before scheduling.
Upon successful payment, our system automatically sends the product to your mailbox — typically within about a minute — with an instant download link on screen. If nothing arrives within two hours, check your spam folder and contact our 24/7 customer assistance. Updates are free for 365 days: the moment a new version releases, the latest bank is sent to your email immediately, no matter when you purchased. A 50% renewal discount applies when the period ends.
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?
- A. Select the corresponding pull policy.
- B. Select the Pull Chat check box in the chat profile.
- C. Configure advanced routing.
- D. Select the Chat check box that is associated with an agent's staff account.
- E. Enable the engagement engine.
Correct Answer: A,B 🗳️
You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.
- A. The column name contains a space.
- B. The column name starts with a lowercase alphabet.
- C. The column name contains an underscore.
- D. The column name starts with a number.
- E. The column name contains a punctuation.
- F. The column name contains a dollar symbol.
Correct Answer: A,D,F 🗳️
Which two statements are true about linking products, categories, and dispositions?
- A. A leaf product's links are inherited from its parent product.
- B. Product-category linking is independent of product-disposition linking.
- C. Product-category linking restricts customers from searching on the Customer Portal.
- D. Links can be automatically created to categories and dispositions based on answers an incidents.
- E. Links can be created only between the parent levels of products, categories, and dispositions.
Correct Answer: B,C 🗳️
Which two statements are true about generic objects?
- A. They automatically consider a package to consist of custom objects.
- B. They require the type of data to be set dynamically.
- C. They can be used with standard objects.
- D. They are used when working with custom objects only.
- E. They belong to a stand-alone class that is not derived from an RN object.
Correct Answer: A,C 🗳️
Which option should you use to create or configure queues?
- A. Configuration > Site Configuration > Configuration Settings
- B. Configuration > Application Appearance > Customizable Menus > Custom Menus
- C. Configuration > Application Appearance >Customizable Menus > System Menus
- D. Configuration > Site Configuration > Message Bases
Correct Answer: C 🗳️
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