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Certification Path
There no prerequisite for this exam.
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The ITIL Foundation ITILF Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in Exin ITIL Foundation. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The ITIL Foundation ITILF Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the ITIL Foundation ITILF Exam then he should take this exam.
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BCS ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Key Practices & Lifecycle Activities | - Incident management - Change enablement - Service desk and support practices |
| ITIL Value System & Principles | - Guiding principles - Service Value System (SVS) |
| Continual Improvement | - Application of improvement in services - Continual improvement model |
| Service Management Concepts | - Purpose and value of service management - Key ITIL concepts and terminology |
| Four Dimensions of Product and Service Management | - Organizations and people - Information and technology - Value streams and processes |
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