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Nortel 922-092 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance and Troubleshooting | 20% | - Common issue resolution - System monitoring and diagnostics - Backup and restore procedures |
| Contact Center Configuration | 35% | - Contact Center Manager integration - Call routing and queuing - Agent and supervisor administration |
| Messaging System Integration | 25% | - Unified messaging configuration - CallPilot messaging platform - Voicemail and auto-attendant setup |
| Communication Server 1000 Rls.5.0 Overview | 20% | - System architecture and components - Release 5.0 features and enhancements |
