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Microsoft AB-210 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Extend and enhance Sales | 10–15% | - Deploy and configure Sales mobile app and Teams calling - Create Power Platform components (Power Automate, Power Apps, Power BI) |
| Topic 2: Configure Dynamics 365 Sales core features for AI | 15–20% | - Configure timeline and data import/export - Configure mailboxes and business process flows - Examine Sales security model - Evaluate prerequisites for deploying Sales |
| Topic 3: Qualify and prioritize leads using AI | 15–20% | - Configure Sales Qualification Agent and monitor its performance - Fine-tune predictive scoring model - Configure lead and opportunity experience |
| Topic 4: Optimize AI-driven sales | 20–25% | - Design AI-first sales strategy with Copilot and agents - Configure predictive scoring and relationship intelligence - Set up conversational intelligence and forecasting - Prepare and deploy AI agents in Sales |
| Topic 5: Develop deals using intelligent opportunity research | 25–30% | - Configure Sales Close Agent and interpret actions - Configure and use Sales Research Agent insights - Optimize opportunity management and pipeline views |
Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:
A representative asks Copilot why an opportunity is considered high priority. What information should Copilot most likely reference?
- A. Windows Event Logs
- B. SharePoint storage quotas
- C. Azure billing records
- D. CRM data and opportunity context
Correct Answer: D 🗳️
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
You are creating a pricing list in Dynamics 365 Sales. All prices must end in $.98.
You need to select the function that establishes this pricing requirement.
What should you use?
- A. Pricing Method
- B. Percentage
- C. Rounding Policy
- D. Rounding Amount
Correct Answer: D 🗳️
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
A company uses the Sales Close Agent in Dynamics 365 Sales to help sellers close deals.
The sales managers want to ensure the agent is used only in specific scenarios.
You need to identify the behavior of the Sales Close Agent.
What should you use to review the agent's behavior?
- A. Open the underlying opportunities from the Forecast section to access the agent's My top opportunities from the AI agent list.
- B. Open a researched opportunity and choose See full research to open the Opportunity research page with complete agent insights and recommendations.
- C. Configure the opportunity pipeline view under App settings to display the agent's See full research page in the side panel for every opportunity.
- D. Open the Sales agent runs table to review the opportunity research results and recommendations for the Sales Close Agent in Research mode.
Correct Answer: B 🗳️
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
A company wants sellers to identify customers whose engagement has steadily declined over several weeks before opportunities are lost. Which capability is most appropriate?
- A. Duplicate Detection
- B. Field Security Profiles
- C. Business Units
- D. Relationship Analytics
Correct Answer: D 🗳️
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
A company notices that sales representatives often forget to contact prospects after meetings.
Managers want AI to automatically recommend follow-up activities based on customer engagement without requiring custom workflows. Which capability best satisfies this requirement?
- A. Sales Accelerator with AI recommendations
- B. Business Process Flow stages
- C. Power Automate approvals
- D. Duplicate Detection
Correct Answer: A 🗳️
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
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