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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Project Delivery and Implementation | 15% | - Solution deployment and operations - Implementation lifecycle and planning - Performance and scalability |
| Topic 2: Customer Data and Governance | 15% | - Compliance and data privacy - Customer data management and identity - Data analytics and insights |
| Topic 3: Solution Architecture Fundamentals | 15% | - Architecture principles and methodologies - Customer Experience strategy and design |
| Topic 4: Integration and Extensibility | 25% | - SAP Business Technology Platform (BTP) integration - Data flow and system connectivity - SAP Integration Suite - Extensibility options and best practices |
| Topic 5: SAP Customer Experience Portfolio Overview | 20% | - SAP Sales Cloud - SAP Service Cloud - SAP Commerce Cloud - SAP Customer Data Cloud - SAP Marketing Cloud / Emarsys |
| Topic 6: Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Which objects are enabled for MS Teams integration in SAP Sales Cloud?
Note: There are 3 correct answers to this question.
- A. Leads
- B. Contracts
- C. Sales Orders
- D. Sales Quotes
- E. Opportunities
Correct Answer: A,D,E 🗳️
Which tools could you use in SAP Emarsys Customer Engagement to show different content to female and male contacts in a single email campaign?
Note: There are 3 correct answers to this question.
- A. Predict recommendation settings
- B. Emarsys Scripting Language
- C. Block targeting
- D. Manage optional content
- E. Personalization rules
Correct Answer: B,D,E 🗳️
Which of the following are standard segmentation profiles provided by SAP Marketing Cloud?
Note: There are 2 correct answers to this question.
- A. All Clients
- B. All Contacts
- C. All Customers
- D. All Consumers
Correct Answer: B,D 🗳️
Which automation program types are available in SAP Emarsys Customer Engagement? Note: There are 3 correct answers to this question.
- A. Tactics
- B. Contact
- C. Interactions
- D. Automation Center
- E. Channel Updates
Correct Answer: A,C,D 🗳️
Which of the following subprocesses are part of the Recruit to Retire (total workforce management) process?
Note: There are 3 correct answers to this question.
- A. External workforce
- B. Avoid unplanned downtime
- C. Hire to Retire
- D. Travel to Reimburse
- E. Guided buying
Correct Answer: A,C,D 🗳️
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