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Salesforce Certified Business Analyst Sample Questions:

1. Business users at cloud kicks have just completed user acceptance testing for a Commence cloud implementation. The senior executives want to understand has successful testing was and have asked the business analyst to calculate the success rate.
How is the success rate calculated?

A) Number of failed test cases divided by total number of test cases
B) Total number of test cases divided by number of passed test cases
C) number of passed test cases divided by total number of test cases

2. A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation.
What is the primary value of the BA speaking with customer service reps?

A) Building solution design consensus
B) Validating current processes
C) Estimating the project cost

3. Which step should a business analyst take to establish credibility and covert empathy with stakeholders during discovery sessions for a new Experience site?

A) Describe work with other companies that has solved similar problem.
B) Ensure the workshop schedule consider tome zone and language differences.
C) Reiterate the project objectives and the KPIs that will be tracked.

4. Universal Containers (UC) stores information about its containers in the standard Salesforce Product object.
UC deals with data integrity issues, such as the Container Color field fails to update on all containers when the color is updated on a Container Product Line. The project owner mentioned that a previous consultant recommended that UC move to a more normalized data model to represent its containers.
What should the business analyst review to learn more about the previous consultant's recommendation?

A) Change request logs
B) Entity Relationship Diagram (ERD)
C) System requirements specification

5. Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team.
What should the BA do?

A) Tell the truth in difficult situations.
B) Focus on the task at hand instead of on individual team members.
C) Avoid exposing one's own mistakes to the team.

Solutions: