Understanding functional and technical aspects of User Research

The following will be discussed in BCS-UX01 exam dumps:

• Identify the potential users of the system
• Define affinity programming
• State the components of the context of use
• State the key principles of contextual inquiry
• Interpret the data from a site visit in ways that can be used to develop a shared knowledge of the context of use
• List discount usability research techniques that can be used to understand the context of use, such as diary studies
• Plan site visits to end users to understand the context of use
• Articulate the steps in a suitable user research technique, such as contextual inquiry, ethnography or a site visit
• Explain the notion of affinity diagramming as a way to analyse the qualitative data from field visits
• Describe the kinds of data that should be collected during a site visit to users
• Choose the appropriate research method to understand the context of use.
• State the difference between observation and interpretation
• Demonstrate the difference between opinion-based and behaviour based research methods
• Recognise that requirements gathering and conceptual design should be truly inclusive
• Discuss the strengths and weaknesses of opinion-based methods, like surveys and focus groups, and behaviour-based methods, like contextual inquiry
• Recognise good and poor questions to ask in user interviews
• Describe the kinds of data that should be collected during a site visit and report on appropriate data collection methods, such as AEIOU (activities, environments, interactions, objects and users) and Empathy Map
• Recall how user journey maps are constructed from affinity diagrams

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Who should take the BCS-UX01 exam

Anyone involved in the design and evaluation of user interfaces (interface designers, usability engineers, requirement engineers, product managers). Other usability professionals may also be interested, including IT managers, quality managers, development managers and business analysts.

Understanding functional and technical aspects of Usability Evaluation

The following will be discussed in BCS-UX01 exam dumps:

• Run a usability test
• Recognise that there are many different sets of usability principles.
• List Nielsen's Usability Heuristics
• Describe the different kinds of usability evaluation, such as moderated and unmoderated usability testing and remote and lab-based testing
• Record observations from a usability study and explain how these observations can be analysed with an affinity diagram
• Interpret the data from usability tests to distinguish high and low severity usability problems
• Moderate a usability test
• Record the data from usability evaluations
• Appreciate that usability evaluation is not just about usability testing but can include methods such as heuristic evaluation and A/B testing
• State the different kinds of usability evaluation
• Plan usability evaluations to test design hypotheses
• List common pitfalls in usability testing (such as focusing on opinions at the expense of behaviours).
• Demonstrate the steps required to run an in-person, “thinking aloud” usability test
• How to evaluate the usability of systems
• State the difference between observation and interpretation
• State the difference between a usability inspection and a usability test
• Identify W3C's Web Content Accessibility Guidelines as an important standard in the field of web accessibility
• Recall Nielsen's Usability Heuristics and have an awareness of other usability principles
• Choose between good and poor tasks for a usability test
• Paraphrase why usability testing can use smaller samples than opinion-based research techniques like surveys

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Understanding functional and technical aspects of Measuring Usability

The following will be discussed in BCS-UX01 exam dumps:

• Recall that good and bad user experiences have an emotional reaction on users
• Articulate how usability can be specified in terms of effectiveness, efficiency and satisfaction.
• Identify the strengths and weaknesses of multivariate testing as a method for choosing between design alternatives
• An awareness of the ISO 9241-11 definition of usability.
• Explain the value of iterative design
• Define usability
• Illustrate the role design experiments play in validated learning
• Explain the value of validated learning and why iterative design has value.
• Demonstrate how to choose between good and poor design ideas by using behavioural data
• Illustrate how the definition of usability can be used to construct measures of usability

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