At present, the SDA exam requires a passing score of 65% (39 out of 60) and costs US$433.00 to register. Peoplecert controls both figures, so confirm them on the official site before you book.

The latest exam information lists 60 questions for the SDA exam, to be completed in 60 minutes minutes. Rehearsing under these conditions in the online engine is the closest thing to sitting the real test.

The Peoplecert Service Desk Analyst v9 blueprint is organized into these principal domains:

• Supported Technology and Tools
• Roles and Responsibilities
• Customer and Employee Experience

Additional domains follow in the full official outline, and our bank spans them all.

Peoplecert recommends these official training options:

• SDI Accredited Training Providers

If formal classes fit your budget and calendar they add structure; otherwise, disciplined self-practice with a current bank covers the same ground.

A team of professional IT experts and certified trainers who focus on this exam field — and who keep the SDA bank under constant updating so every candidate prepares smoothly. Every answer is expert-verified, and you can check the accuracy yourself with a free demo before buying. The online test engine deserves special mention: it simulates the actual test environment, supports Windows, Mac, Android, and iOS, carries no installation limits, and lets you practice without limits of time or location — a smooth preparation process for office workers who cannot attend classes.

Upon successful payment, our system automatically sends the product to your mailbox — typically within about a minute — with an instant download link on screen. If nothing arrives within two hours, check your spam folder and contact support. Once purchased, updates are free for 365 days: whenever a new version is released, the updated SDA bank is sent to your email immediately. A 50% renewal discount applies after the period ends.

Peoplecert specifies the following prerequisites for the Peoplecert Service Desk Analyst v9: No formal prerequisites; recommended for service desk analysts and first-level support operatives.

Verify the details on the official certification page before registering.

Documented and honored. If you fail the corresponding exam within 60 days of purchase, send a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date; verified claims are refunded in full within seven days. Exclusions: exams taken within three days of purchase, candidate names that differ from the payer, and free or expired products. If you have another exam in mind, you can instead exchange your product for two others of equal value at no charge.

Registration runs through the official channels below:

• PeopleCert Official Registration

Choose a test center or online appointment, and book early to keep your preparation timeline comfortable.