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Salesforce Plat-UX-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
| Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Discovery | 13% | - Analyzing existing user experiences and identifying gaps - Determining business needs and user needs - Identifying customer experience objectives and goals |
| Salesforce Lightning Design System | 13% | - Applying SLDS components and patterns - Identifying the purpose and resources of SLDS |
| Interaction Design | 14% | - Creating wireframes and prototypes - Designing effective page layouts - Defining user flows and interactions |
| UX Fundamentals | 16% | - Identifying user interface design principles - Understanding accessibility standards and guidelines - Describing the user-centered design process |
| Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
Salesforce Certified Platform User Experience Designer Sample Questions:
1. A UX Designer wants to use the Salesforce Lightning Design System (SLDS) to create consistent user interface across Cloud Kicks' various platforms.
On which three platforms could the designer use SLDS resources?
Choose 3 answers
A) Visualforce
B) Heroku
C) Android
D) MuleSoft
E) Azure
2. A UX Designer is in the process of designing a new page layout for a custom object in Salesforce.
How should the designer ensure thebest end-user experience?
A) Make field labels and API names identical.
B) Include all potentially useful fields.
C) Group similar fields using sections.
D) Mark all fields as required.
3. Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users Both a customer community and a service console win be created.
Which tool should a UX Designer use to document user goals, common tasks, and pain points?
A) Storyboards
B) User Personas
C) Wireframes
D) User Journeys
4. A UX Designer has completed usability testing on a newly designed case management system and has gathered many observations from the test participants.
What should the UX Designer consider while presenting the findings?
A) Be specific about the issues testers encountered.
B) Include the names of participants in the report.
C) Report only the new issues, and omit already known bugs.
5. A UX Designer wants to communicate the value of diversity, inclusion, and equality in design.
Which business outcomes represent these values?
A) Inclusive recruitment, lower market share, and less employee turnover
B) Critical investing, more employee turnover, and greater market share
C) Economic growth, greater market share, and less employee turnover
Solutions:
| Question # 1 Answer: A,B,E | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: C |
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