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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competency 5: Capacity Planning and Facility Layout | - Facility layout types (process, product, cellular, fixed-position) - Capacity planning strategies - Location analysis and decisions |
| Competency 4: Supply Chain Management | - Supply chain design and strategy - Logistics and distribution - Inventory management - Sourcing and procurement |
| Competency 6: Production Planning and Scheduling | - Master Production Schedule (MPS) - Aggregate planning - Material Requirements Planning (MRP) - Theory of Constraints (TOC) - Just-in-Time (JIT) and Kanban systems |
| Competency 7: Forecasting | - Quantitative forecasting methods (moving averages, exponential smoothing) - Forecast accuracy measures - Qualitative forecasting methods |
| Competency 2: Quality Management | - Malcolm Baldrige National Quality Award criteria - Cost of quality (prevention, appraisal, internal/external failure) - Quality management philosophies (Deming, Juran, Crosby) - Total Quality Management (TQM) |
| Competency 3: Process Improvement and Problem Solving | - Cause-and-effect diagrams (fishbone diagrams) - Plan-Do-Study-Act (PDSA) cycle - Lean operations and waste elimination - Six Sigma methodology - Statistical Process Control (SPC) |
| Competency 1: Operations Management Fundamentals | - Product and service design - History and evolution of operations management - Operations strategy and competitive priorities |
WGU Operations Management (C215, VDC2) Sample Questions:
Question 1
Which term means to schedule a job that starts immediately, regardless of the due date?
A. Forward scheduling
B. Infinite loading
C. Backward scheduling
D. Finite loading
Question 2
Why is capacity requirements planning (CRP) important?
A. It coordinates availability of materials for production processes.
B. It enables an assessment of employee production efficiency.
C. It creates a transparent view of lead time and overtime usage in work centers.
D. It provides the ability to compare available production capabilities to the planned workload.
Question 3
Which two factors affect a service location decision? Choose 2 answers
A. Closeness to manufacturing facilities
B. Quality-of-life issues
C. Warehouse storage
D. Proximity to customers
Question 4
Which total quality management (TQM) process was developed to stress management's responsibility for quality?
A. 14 points for quality improvement
B. Statistical quality control charts
C. Product design quality
D. Fitness quality for use
Question 5
Which project life cycle phase includes identifying the need for a project?
A. Conception
B. Feasibility analysis
C. Planning
D. Execution
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: B,D | Question 4 Answer: A | Question 5 Answer: A |
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