ITILF Exam topics
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- Technology and architecture
- ITIL Service Cycle
- IT Service Management as a practice
- Competence and training
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BCS ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Practices Overview | - Change enablement - Incident management - Problem management - Service desk - Service level management |
| Key Concepts of Service Management | - Value and value co-creation - Service relationships and outcomes - Organizations, service providers, service consumers |
| ITIL Service Value System (SVS) | - Service value chain - Guiding principles - Continual improvement - Opportunity, demand, and value - Governance |
| Four Dimensions of Service Management | - Partners and suppliers - Organizations and people - Information and technology - Value streams and processes |
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