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HP HP2-H27 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation and Configuration | - System setup and operating system installation
|
| Troubleshooting and Diagnostics | - Hardware and system diagnostics
|
| Maintenance and Repair Procedures | - Preventive maintenance and servicing
|
| Networking and Peripheral Support | - Basic connectivity and device integration
|
| HP Personal Computing Hardware Fundamentals | - Desktop, workstation, and notebook hardware components
|
HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:
1. What protocol must the graphics controller support to enable HP Display Assistant (HPDA) to control and set the monitor for best picture quality?
A) the Display Data Channel Command Interface protocol
B) the Monitor Control Calibration Interface protocol
C) the Monitor Data Channel Command protocol
D) the Display Control Calibration Interface protocol
2. What can you do to optimize communication over a wireless LAN?
A) Configure the wireless router for dual band 802.11n communication
B) Use HP Wireless Assistant (HPWA) to boost the connection to the wireless adapter.
C) Place the antennas facing away from the user and free of obstructions.
D) Shut-down unused computers to open additional bandwidth for the troubled computers.
3. Which statement best describes self-encrypting drive (SED) technology?
A) SEDs can support hardware-based encryption or software-based encryption configured using HP ProtectTools.
B) SEDs that use hardware-based encryption encrypt all files on the disk other than operating system files.
C) The hardware-based encryption in a SED uses a 256-bit Advanced Encryption Standard algorithm that surpasses the Trusted Computing Group's OPAL Security standard.
D) SEDs can support hardware-based encryption, software-based encryption, and a combination of the two configured using HP ProtectTools.
4. What should you do if your customer complains of a blurry display? (Select two.)
A) Verify that ClearType is configured to on.
B) Ensure that HP AutoSharpen is enabled in the BIOS.
C) Scan for viruses that can affect the display.
D) Ensure that the display resolution is configured correctly.
E) Check for screensaver applications that can affect the display.
5. You have configured the SATA RAID controller to IDE Emulation mode to perform hard disk self-tests.
What happens if you forget to configure the controller back to RAID mode before loading the operating system?
A) If the system is configured for RAID 5. it starts up normally, but it recognizes other drives only as logical drives requiring reconfiguration of the RAID.
B) The system tries to load the wrong storage driver causing permanent damage and possible data loss.
C) The BIOS detects existing RAID bytes on the hard drives and automatically switches the controller back to ACHI/RAID mode.
D) The BIOS detects existing RAID bytes on the hard drives and sends an error code and a message to place the drives back into array mode.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: D,E | Question # 5 Answer: D |





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