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HP HP2-E47 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Consultative Selling & Customer Assessment | 25% | - Identifying customer pain points and business needs - Building value-based sales proposals - Needs analysis and solution alignment |
| Topic 2: HP IT Performance Suite & Solutions | 25% | - Solutions mapping to customer environments - Integration with support services - Components of HP IT Performance Suite |
| Topic 3: ITIL & ITSM Best Practices | 15% | - Service management principles - Linking ITSM to HP support offerings - Basic ITIL framework concepts |
| Topic 4: HP Value Support Services Overview | 20% | - Value proposition and business benefits - Service levels and coverage options - Introduction to HP support service portfolio |
| Topic 5: Pricing, Contracting & Implementation | 15% | - Contract terms and conditions - Service pricing models - Ordering and delivery process |
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